IT Operations Manager

IT Operations Manager – £ 49,543 – 52, 867

Responsible to: Head of IT
Responsible: for Technology Systems Administrator, Technology Service Desk Engineer (x 3), Technology Projects Engineer, Technology Administrator

The Royal College of Music is one of the world’s greatest conservatoires, training gifted musicians from all over the world for international careers as performers, conductors and composers. We are ranked the Global No. 1 institution for Performing Arts for the fourth year running in the 2025 QS World University Rankings by Subject. 

The Royal College of Music is seeking to recruit an IT Operations Manager who will be responsible for providing ICT services and support to staff and students, with day-to-day responsibility for the ICT infrastructure, operational contracts, cyber security, systems administration, and the help desk. The IT Operations Manager reports to the Head of IT and leads a team of six. The IT Manager supports the Head of IT by negotiating and managing operational contracts and budgets.  

We are looking for candidates with the following attributes: 

• You will be an experienced IT professional with experience of Microsoft Windows, Office 365 and Network maintenance, SQL servers and cloud technologies.
• You will have experience of IT Service Management and working to SLA’s.
• You will have a good understanding of cyber security challenges and how to minimise the risks and impacts.
• You will have with strong team management skills and effective delegation.
• You will have good project management stills.
• You will be committed to delivering an excellent service for our students and staff. 

Terms of appointment:

• 6 month probation
• 3 month notice period (7 days during probation)
• 35 days annual leave (we close over Christmas for the three days between Christmas and New Years and these days come from the annual leave entitlement) plus bank holidays. Our leave year is from August to July.
• Normal working hours are 9am-5pm with a one hour lunch break. Some variation such as 9.30am-5.30pm would be possible.
• Minimum of three days a week onsite.
• USS pension scheme, salary sacrifice optional. 6.1% employee contribution, 14.5% employer contribution
• Employee Assistance Provider, CiC, provides support 24 hours a day, 7 days a week and access to a range of resources including counselling
• Interest free season ticket loan, interest free cycle loan
• There is a range of concerts taking place at the RCM throughout the weeks, staff are entitled to one free ticket per charged concert (excluding Opera and non-RCM promotions), and unlimited tickets for non-charged concerts.

The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.