Director of IT Enterprise Services

City, University of London

  • Permanent
  • London
The following job is no longer available:
Director of IT Enterprise Services
Specialisms:Education, Technology
Date posted:20th May 2024
Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries. In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

The culture at City is built on our shared core values, which means that all employees are expected to behave according to our values: “We care, We learn, We act.”


City, University of London is the University of business, practice, and the professions. We have a compelling Strategy which places Technology and Digital Change at the heart to deliver an excellent student experience and teaching capabilities. Information Technology (IT) provides technology and digital services to the staff and students, including front-line support services, infrastructure, applications, and project delivery. The Director of IT Enterprise Services is a key member of the new IT Leadership team.


The role holder is responsible for the robust delivery of City’s core business technology services including the new ERP system (Oracle), Student Records (SITS), Learning Platforms and the Data Warehouse, in addition to ensuring that these services meet customer needs. They will lead and develop the IT Enterprise Services group to deliver customer-focused services to defined service levels and will be pivotal in the moving on our site services to a cloud infrastructure over the next two to three years.

Person Specification

We are seeking an inspirational and people focused leader with experience of delivering core enterprise services in complex organisation including Finance and HR systems. The role-holder will have extensive experience in managing onsite and cloud infrastructures, integrations and management reporting platforms. Additionally, strong stakeholder management, outstanding communication, financial management, planning, and delivery skills are required. Experience of working in higher education is advantageous.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants. The University of business, practice and the professions.

The closing date for applications is 17 June 2024, and the interviews are scheduled for mid July 2024.

City, University of London

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