Executive Director of Student and Academic Services

The University of Greenwich is a diverse community of over 20,000 students, in the top ten in the UK for social mobility. We provide transformative experiences for students from all walks of life and, in the last year, we have made notable improvements in student satisfaction and research quality and impact. Our mission is to become the best modern university in the UK by 2030 and our strategy is focused on student experience and success, knowledge exchange and applied, impactful research.

We are now seeking to appoint the Executive Director of Student and Academic Services who will be responsible for delivering an excellent experience throughout the student lifecycle. Reporting to the Chief Operating Officer, the Executive Director is a member of the university’s senior executive team and leads c150 staff across Student Centres, Student Services and Student Registry. The postholder will work closely with the Deputy Vice Chancellor & Provost to deliver the Student Success sub strategy and will lead the establishment of a high performance, customer service culture in a phase of rapid growth in the Student and Academic Services team.

You will be an experienced leader of relevant services in higher education, with demonstrable experience of delivering change and service improvement. You will be an outstanding people manager, able to lead and develop a multidisciplinary team, and an excellent communicator, able to build relationships with colleagues across the university. You will also bring strong digital skills and the ability to use data to support decision making. You will be a passionate advocate for students and will be aligned with our values: inclusive, collaborative and impactful.

This a wonderful opportunity to join the university in a role that is at the heart of our focus on student success.

Closing date: noon on Friday 31^st March 2023.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.