Experience Design Manager

Salary: £53,950 + £3,500 location allowance, where applicable + great benefits!

London office with hybrid working / supporting flexible working

Do you have UX/ UI Service Design experience and demonstrable leadership experience?

We are looking to speak to customer-centric Experience Design professionals who will play a key role in delivering on Girlguiding’s Digital Futures strategy. This postholder will reflect the voice of the users in their decision-making, boasting excellent representation skills and will also have an understanding of the sensitivity around user representation. Furthermore, this person will frequently utilise their partnership skills, managing internal and external relationships. A hands-on attitude is essential as a research element to the role may also be required. We would particularly be interested in speaking to candidates with sector experience.

Essential skills for this position include:

• Proven ability to work effectively across an organisation in a matrix style with strong business partnering skills.
• Strong communication and influencing skills to work across a wide range of stakeholders to ensure deep understanding of user needs.
• Significant experience of leading user experience design projects including research, to-be mapping and service design.
• Representing users and their needs within a transformation programme to ensure programme outputs solve user problems and deliver the desired benefits.
• A strong understanding of user-centred design methodologies and techniques including user involvement and research, experience mapping, customer journeys, UX/UI, service design, content design and accessibility.
• A good working understanding of the product management lifecycle.

Below provides more context on Girlguiding as an organisation:

About Girlguiding

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme and a member of the Business Disability Forum. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

Please do not hesitate to get in touch with Lucy Pickering (lucy.pickering@andersonquigley.com) or Grace Tattersall (grace.tattersall@andersonquigley.com) directly if this opportunity is of interest.