Surrey is made up of many talented individuals who make us a great institution. But working together, and connecting with external institutions, businesses and government make us even stronger.
Since the University’s founding in the 1960s, and before that at Battersea College, our community has thrived on strong connections with the world outside our campus. This spirit of collaboration is evident across the University today at every level. It informs our teaching, adds value to our research and increases our impact – connecting people with ideas, students with opportunities and businesses with technology.
Collaboration begins with the connections we make in our community, supporting projects that make a difference locally, and extends to our global partnerships that are enabling transformative research in areas such as 5G, cancer treatment and sustainable tourism.
Around the globe and beyond, Surrey plays a significant role. We were one of only a few UK universities invited to take part in the GREAT Festival of Innovation in Hong Kong, a wonderful forum for collaboration and interdisciplinary discussion on technologies that will drive the UK’s future economic growth. We also saw the first successful deployment of the RemoveDEBRIS satellite, a project we are leading with a consortium of space sector organisations.
There’s real energy, momentum and ambition to Surrey. It’s always been part of us, and I’m excited to be able to share with you how we’re taking that energy forwards into the future.
These collaborations, and many others, are bringing improvements across a diverse range of fields, and new connections are propelling us in surprising directions. At Surrey, we are continuously redefining and joining together the many spheres that surround us – from real worlds to virtual ones, and from the worlds inside ourselves to those at the farthest reaches of our imagination.
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. With a beautiful and vibrant campus, we provide exceptional teaching and practical learning to inspire and empower our students for personal and professional success.
Through our world-class research and innovation, we deliver transformational impact on society and shape future digital economy through agile collaboration and partnership with businesses, governments and communities.
For further key facts and figures, please click here.
Rankings and league tables
In recent years, Surrey has established itself as a top university in major national university league table rankings.
Based on the evidence available, the TEF Panel judged that the University of Surrey delivers consistently outstanding teaching, learning and outcomes for its students. It is of the highest quality found in the UK.
UK rankings at a glance
To see how Surrey performed in other league tables, please click here.
The University of Surrey is home to thousands of students from all over the world.
Current student numbers
In the 2018-19 academic year, we have over 16,000 students at Surrey – as well as 615 studying for the first stage of courses at our campus in China.
An international student body
36 percent of students at Surrey are from outside the UK, helping to demonstrate both the diversity of our student body and the international reputation the University enjoys.
For further Key Student Facts, please click here.
At Surrey, our strategy underpins our commitment to be a leading global university. We aim to be renowned for the outstanding quality and impact of our graduates and research, together making great contributions to society.
The Surrey Advantage is marked by exceptional graduates who can think critically and differently and make a real impact on society. This is underpinned by:
The University of Surrey will be a leading global university. We will be renowned for the outstanding quality and impact of our graduates and research, as well as our collective contributions to society. We will build on our distinctive heritage of practice-based learning and excellent student experience, and embrace our future by focusing on digital transformation.
The University of Surrey provides excellent education, and advances and disseminates knowledge.
The University transforms lives and shapes the world for a better future by partnering with students, governments, businesses, alumni and local communities.
The University makes social and economic impacts through research and innovation, and provides solutions to global challenges.
Our strategic goals
We will have achieved our ambitions when we have become:
Our strategic priorities
Our organisation is built on a core set of values. These define us as ambitious, but not at any cost. They tell us to be focused on our mission while encouraging creativity, respecting our people, and enabling them to realise their full potential. Our values underpin a strong culture of excellence, diversity, resilience and collaboration, which require us to be agile to change, and ready to adapt where and when we should.
The University of Surrey conducts its business by the following values:
Faculty/Administrative/Service Department: Chief Student Officer Directorate
Job Family: Professional Services
Job Level: 7
Responsible to: Chief Student Officer
Responsible for (Staff): c.120 administrative staff, with the following direct reports; Heads of: Access and Participation, Exams and Assessments, Faculty Student Services, Fees and Funding, OSCAR, Quality Enhancement and Standards, Student Scheduling, Student Records and Data.
Job purpose statement
The Academic Registrar will provide leadership and direction, taking accountability for the development and delivery of high-performing services in Academic Registry, to support the delivery of the aims of the University’s Education and Student Experience strategies, within a Directorate covering the entirety of the student journey.
The role holder will hold responsibility for programme administration, timetabling, examinations, assessment and awards, graduation, student records, data, quality assurance and standards and the Office for Student Complaints, Appeals and Regulation (OSCAR).
The Academic Registrar is responsible for ensuring that processes are effective and efficient and contribute to an excellent student experience, as measured by students’ success at the University and by the student surveys. A significant part of this for the Academic Registry area is supporting academic staff to most effectively manage the teaching of their programmes in ways that are straightforward, connected and support an ethos of continuous improvement and agility.
The post-holder will contribute to the strategic development of the Chief Student Officer Directorate. They will be a member of the CSO’s Management Team. They will work closely with other members of the Team and fully engage with representatives from the Faculties and Students’ Union to ensure the development and improvement of the student experience and development of learning and teaching.
This document is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities.
N.B. The above list is not exhaustive.
All staff are expected to:
Help maintain a safe working environment by:
Elements of the role
This section outlines some of the key elements of the role, which allow this role to be evaluated within the University’s structure. It provides an overview of what is expected from the post holder in the day-to-day operation of the role.
Planning and Organising
The strategic direction of Academic Registry is aligned to the University strategy and developed in conjunction with the Chief Student Officer.
The effective management of academic registry services constitute a specific and significant dimension of the student experience evaluated in student surveys, notably as an explicit satisfaction indicator (Organisation and Management) within the National Student Survey and Postgraduate Taught and Research Experience Surveys and assessed in TEF and by the Office for Students.
The role holder is directly responsible for the planning and organisation of a wide range of services and activities that primarily serve to develop, assure, manage and assess all programmes across the University and support the staff to enable effective learning and teaching, with quality standards, often with accrediting bodies, but minimal bureaucracy. The services are equally impactful on the direct experience for students, e.g. timetabling and indirectly in progression and attainment e.g. assessment and awards, etc.
The role holder must be able to establish robust, effective and efficient policies and processes that meet the needs of the University. They will need to work with staff in Faculties, notably Associate Deans (Learning & Teaching) to ensure that activities undertaken within the teams meet the needs of all academic programmes, are within the University’s regulations, and in-line with national or professional statutory and regulatory bodies’ requirements e.g. the Office for Students (Ofs), CMA, Office of the Independent Adjudicator (OIA), UKVI, etc.
All areas directly contribute to the University’s corporate strategy and carry significant reputational risk, internally and externally.
Problem Solving and Decision Making
The postholder has considerable scope for problem solving in individual and multi-faceted cases especially those processes within OSCAR for which they will be responsible. They act as an escalation point for their teams and are expected to refer to their own experience and expertise to provide guidance or a resolution, or to escalate these issues to the Chief Student Officer. Errors in judgment may result in damage to the reputation to the University.
The postholder will apply analytical thinking as well as a high degree of personal initiative, to make appropriate, timely and prioritised decisions, and will be expected to refer to their own experience and expertise to guide staff in the identification of suitable resolutions.
The postholder is expected to apply an in-depth comprehensive knowledge to assess complex or novel issues and to develop appropriate solutions based on a sound understanding of changes and developments across the student administration life cycle.
The post holder must be able to establish robust and effective procedures that meet the needs of the University, establishing a culture of customer-service delivery; measuring outcomes and continuously improving services. They will need to work with staff in Faculties, with Heads across the Directorate and other professional areas to ensure that activities undertaken within the academic registry teams meet the needs of all academic programmes, are within the University’s regulations, in-line with national or professional statutory and regulatory bodies’ requirements.
The postholder is responsible for leading on ongoing improvements and business change through the identification of opportunities and new requirements, including IT-enabled process improvements.
The Academic Registrar will have leadership and management oversight for significant areas of the student journey; all areas impact on academic staff development and delivery of their learning and teaching and of student advancement and success.
The postholder has the discretion to determine priorities and influence and shape the expenditure of staffing and non-staffing budgets in order to meet current and future needs of the academic registry services and to ensure a cost-effective but high-quality operation which is both proportionate and appropriate.
Dimensions of the role
The post holder will lead a team of c. 120 staff: setting objectives, overseeing work and monitoring progress, in order to ensure the delivery of activities to deadlines and high standards expected by students and staff. They must drive results through effective team and individual performance, taking responsibility for establishing clear priorities, service standards and new ways of working, engaging and empowering staff, and ensuring suitable development options are in place to increase capability.
The postholder oversees a staffing budget of c. £4.5m
To perform effectively, the post holder must be conversant with new and forthcoming developments within Higher Education through developing external professional networks and have the ability to apply this understanding to their dealings with senior colleagues across the University. The postholder will be expected to apply this external knowledge to process improvements, policy implementation and innovation within the Chief Student Officer Directorate.
This section describes the sum total of knowledge, experience and competence required by the post holder that is necessary for standard acceptable performance in carrying out this role.
Qualifications and professional memberships
Technical competencies (experience and knowledge)
This section contains the level of competency required to carry out the role
This section contains the level of competency required to carry out this role.
This Job Purpose reflects the core activities of the post. As the Department/Faculty and the post holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. The University expects that the post holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary.
Should significant changes to the Job Purpose become necessary, the post holder will be consulted and the changes reflected in a revised Job Purpose.
Organisational/departmental information & key relationships
The post holder will be part of the Chief Student Officer Directorate which is located within the Chief Operating Officer remit. The Directorate serves to provide a joined-up and effective service to students at every stage of their journey at the University: from application to graduation, with an excellent student experience as its primary focus.
The post holder will work closely with many of the staff across the Directorate to ensure this joined-up approach, as well as other internal stakeholders, most notably Faculties and Schools/Departments.
The creation of a new Directorate affords the opportunity to bring student-facing services across the University. The vision for the new CSO remit is: “To deliver a Surrey community of student-led services and support as part of a holistic student journey”.Relationships
The post holder will liaise with a broad range of stakeholders, including the Chief Student Officer, Chief Operating Officer, Provost, Faculty Executive Deans, Vice-Provost (Education), Directors of Faculty Operations, Faculty Associate Deans, Directors within the CSO Directorate and COO area more broadly. The post holder will be able to communicate effectively with a range of other internal staff at all levels.
Student relationships are critical and the post holder will work closely with the University’s Students’ Union and other student representatives.
They will have a key role in liaising and working with Associate Deans for Learning and Teaching in each Faculty to develop and deliver appropriate strategies to improve the student experience.
The post holder is required to develop a strong network of contacts from other institutions and organisations as a source of learning, development and best practice. They will represent the University on the relevant ARC practitioners group, the Tribal Special Interest Groups and any other external bodies as appropriate.
The salary will be agreed with the successful candidate depending on experience
Please click here to read about working at the University of Surrey and for information regarding staff benefits.
Anderson Quigley is acting as an advisor to the University, an executive search process is being carried out by Anderson Quigley in addition to the public advertisement.
Should you wish to discuss the role in strict confidence, please contact Elliott Rae on +44(0)203 457 0948.
The closing date for applications is noon on Monday 21st October.
Applications should consist of:
Completed applications should be uploaded at www.andersonquigley.com/candidates using the reference AQ865.
|Closing date:||Noon on Monday 21st October|
|Longlisting:||Wednesday 23rd October|
|Preliminary Interviews:||Wednesday 6th November|
|Final Panel Interviews:||End November/ beginning Dec|