JOB DESCRIPTION

Job Title Chief Executive
Band Very Senior Manager
Primary Location / Base CityCare Headquarters
Reports To The Chair
Accountable To CityCare Board

Who we are

A provider of NHS community health Services. CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners.  We are a values driven, people business with a passion for excellence. Our vision and social purpose is to make a difference every day to the health and wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in people’s lives.

Our mission

Making a difference every day to the health & wellbeing of our communities.

Care – Improve care delivery and improve services
Partnership – Work in partnership to deliver better outcomes
Rewarding – Provide rewarding working lives and  careers
Improvement – Create long term, sustainable improvements in our communities

Our Values and Behaviours

Our values and behaviours describe who we are and the CityCare way of doing things.

JOB PURPOSE

• The CEO has primary responsibility for ensuring the success of the organisation, providing leadership and strategic management across all aspect of the organisation’s activities.
• The CEO will work with the full Board to set strategy, achieve CityCare’s objectives and long-term sustainability and to meet statutory and regulatory requirements.
• The CEO will guide the strategic direction and development of CityCare, champion the values and behaviours of the organisation, work proactively to maintain and leverage collaborative partnerships across the Integrated Care System and the Place-based Partnership in Nottingham to meet the healthcare needs of the city.
• The CEO will provide strategic leadership, management and development of the executive team to ensure the delivery of high performance results, achievement of financial targets and good outcomes for patients.

Key outcomes

• Secure high-quality health and care for people and improved population health outcomes.
• Develop a cohesive leadership team that drives a strong, sustainable local health and care economy aligned with and Nottingham CityCare’s vision and capable of adapting to future health challenges and opportunities.
• Foster a culture of cross-sector collaboration, resulting in integrated, whole-system health solutions that improve patient experience, enhance care coordination, and delivers consistently high-quality services while driving population health improvements.
• Secure sustainable, accessible community-based services for the local population through collaboration with partners and commissioners across Nottingham and Nottinghamshire health and care systems.
• Cultivate an innovative and agile workforce capable of adapting to changing healthcare demands, driving continuous improvement in service delivery and responding effectively to the diverse needs of the local population and stakeholders.
• Achieve the successful delivery of the organisation’s strategic objectives, and meeting or exceeding financial, operational, and quality targets to ensure the long-term sustainability and success of the organisation.

Statutory/corporate responsibilities

• To ensure all the organisation’s statutory and regulatory responsibilities are identified and met.
• To take responsibility with other Directors for the quality of services and care provided to patients, listening, and acting on patient feedback and ensuring the engagement of patients and staff in shaping services.
• Responsible for assessing and managing the strategic, reputational and operational risks to the organisation from external forces. Ensure a culture of proactive evaluation of emerging changes and drive change in the organisation to maximise opportunities and mitigate risk and threats to CityCare’s success and sustainability.
• Lead CityCare in proactively adapting to changes in the healthcare system, ensuring the organization’s services meet evolving stakeholder needs and delivering successful, sustainable outcomes for the local population.
• Foster an inclusive organisational culture that champions equalities, while driving collaborative efforts to reduce health inequalities within the city, leading to more equitable health outcomes in the local population.
• Cultivate and sustain strong, positive relationships with key stakeholders, resulting in effective partnerships that enhance service delivery, improve care coordination, and drive shared objectives across the healthcare system.
• Oversee the development and execution of business plans that align with CityCare’s strategic vision, ensuring the organisation stays on track to meet its goals, adapt to challenges, and achieves long-term success.
• Ensure a participatory decision-making culture where staff at all levels are empowered to contribute ideas, take responsibility, and collaborate openly, leading to greater engagement, innovation, and accountability within the workforce.
• Enhance CityCare’s reputation as a responsible business, ensuring the organisation fulfills its corporate responsibilities and maximizes its social value impact as a Community Interest Company (CIC), contributing positively to the community and society.
• Strengthen CityCare’s public image and credibility by acting as a visible and effective ambassador, promoting its services and values to key stakeholders, partners, and the wider community.

Organisational chart

Key responsibilities

Strategy and business management

• Accountable for the financial performance of the organisation ensuring efficiency, effectiveness, integrity and a business focus of financial systems and processes providing strategic financial and business planning advice.
• Champion an entrepreneurial approach across the organisation, focussing on growing the organisation and ensuring sustainability by developing existing services and diversifying the business portfolio, based on sound business planning.
• To ensure statutory accounts and returns are accurate and meet financial timescales and legal requirements informing the Board.
• To ensure sound financial governance and control arrangements across CityCare providing expert advice on complex issues and informing decision making across the organisation and through to the Board.
• To ensure the ongoing development of high quality patient centred services that meets the needs of our communities and reduce health inequalities, while ensuring that an effective culture of continuous improvement is established and maintained

People & culture

• Responsible for leading and developing all members of the Executive team, including monitoring of performance against required outcomes and objectives.
• Responsible for the creation and management of a positive leadership culture in the Executive team and Board that motivates the delivery of required change and exceptional performance and outcomes for the organisation.
• Working with the Chair to ensure there is positive and effective management of the working relationships between the Executive Team and the Board.
• Champion the voice of staff at all times to contribute to the development and decision making of CityCare, via visible leadership.
• Ensure succession planning and talent management programmes are encouraged within CityCare and the wider system.
• Promote equality, diversity and inclusivity both as an employer and a provider of services.
• Ensure the organisation maintains a dynamic workforce plan that attracts, develops and retains talent and promotes CityCare as a great place to work and progressive organisation.

Operations

• Maintain a sound understanding of the working environments experienced by all CityCare staff.
• With the Executive team;
  • Responsible for the development and management of the performance management framework for CityCare.
  • Ensures there is oversight and effective monitoring of the required performance outcomes and appraisal process.
  • Ensure national strategies, policies, targets and frameworks are interpreted and fully implemented into service plans and delivery.
  • Responsible for the development and management of CityCare’s corporate objectives against its strategy. Ensure there is oversight and effective monitoring of the required performance outcomes.
  • Approves systems of control and limits of delegation (including budgetary and purchasing) and is responsible for providing the Board with regular assurance of effectiveness.
  • Ensures there are robust systems in place for the organisation for performance management; which will be focused on continuous improvement in the delivery of services and service user outcomes and the achievement of strategic objectives.
  • In conjunction with the Director of Finance and Corporate Services has responsibility for maintaining oversight of CityCare’s fiscal activity and performance, including budgeting, financial reporting, and auditing.
  • Responsible for maintaining close and productive working relationships with relevant regulatory bodies.
  • Ensure compliance with best practice, statutory and regulatory requirements in all matters including finance, governance, legal and clinical-related matters.
  • Accountable to the Board for the implementation of resilience, quality, health and safety and risk in the organisation, ensuring there are effective systems of governance to support delivery of all legislative requirements.
  • Responsible for assuring that CityCare meets all its corporate, legal and regulatory requirements and will maintain an understanding of the legal position in relation to all key aspects of the business, financial assets, people, IT and intellectual property.
  • Ensures there is an appropriate balance between delivering a clinically focused organisation whilst recognising the need to be commercially successful.

Communications & relationships

• Promote an understanding of CityCare’s culture, values, objectives, policies and services across our communities with the public, partners and related businesses.
• Responsible for actively listening to the reflections and experiences of employees, responding as necessary with the aim of having a dynamic communication network from front line to Board.
• Responsible for maintaining regular contact and promoting positive working relationships with the relevant regulatory bodies of the organisation. Being the lead ambassador for CityCare, developing relationships across all sectors of health and social care and engaging fully with the leadership and direction of the ICS.
• Acting from a health and social care system’s mind set and recognising the complexity of that system, responsible for using this knowledge to communicate CityCare’s vision and develop productive commissioning, partner, regulatory and stakeholder relationships that champion integrated working for the benefit of the organisation and the communities it serves.
• Develop trust and strong working relationships with all our current and potential commissioners, including promoting understanding and demonstrating the advantages of CityCare as a CIC.
• Establish effective working relationships and networks with key agencies and current and potential partners at national, regional, sub-regional and local levels to promote the work of CityCare and demonstrate achievement.
• Develop alliances and partnership arrangements with third-party providers to support the efficient use of our resources.
• Develop, maintain and measure the effectiveness of CityCare’s senior management structure to support the delivery of safe, resilient services and corporate objectives.
• Responsible for ensuring the Board is kept informed about matters necessary in order to perform its duties

Internal

• Executive Directors and Non-Executive Directors
• Senior Leadership Team
• Employees within CityCare

External

• Leaders across the system
• Local Business and Enterprise
• Social Enterprise UK
• Other Health providing organisations including the ICS
• ICB staff and Commissioners
• Local Authority Staff
• Public and external stakeholders
• Relevant regulatory bodies e.g. NHSE; CQC; CIC Regulator; Companies House
• Patient Representative Groups
• Health Education Providers
• Trade Union/Professional organisation’s Regional Officers
• Auditors

Media and Marketing

• To accept responsibility for media presentations both written and visual in both promoting CityCare’s image and dealing with media responses and through the direct marketing of CityCare services.

Other

This job description is subject to periodic revision following discussion with the job holder.

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of Nottingham CityCare Partnership CIC that may be amended from time to time.

It is a condition of your employment that you must remain in date with your essential training and the CityCare appraisal process, in line with policies and procedures.

CityCare is committed to the protection of all patients in our care and will employ only appropriately qualified, trained and screened members of staff.

As a term of your employment with CityCare, you can be required to undertake such other duties commensurate with your band and/or hours of work at your initial place of work or at any other of the organisations establishments, as may reasonably be required of you.

This is a description of the job as it is at present constituted.  As part of your Appraisal Review your job description will be reviewed with you and updated accordingly.

Safeguarding

Nottingham CityCare Partnership is committed to safeguarding and promoting the welfare of children, young people, vulnerable adults and people experiencing domestic abuse, both as service users and visitors to CityCare premises. All staff have an absolute responsibility to safeguard and promote the welfare of children and adults. The post-holder, in conjunction with their line manager, will be responsible for ensuring they undertake the appropriate level of training relevant to their individual role and responsibilities. They must be aware of their obligation to work within and do nothing to prejudice the safeguarding policies of CityCare.

All staff are required to maintain a clean, safe environment ensuring adherence to CityCare standards of cleanliness, hygiene and infection control in order to reduce the risks to patients from acquiring a healthcare associated infection.

CityCare is a smoke free employer.

PERSON SPECIFICATION

The following criteria are essential and will be identified through the application and interview.

Values & behaviours
Our values and behaviours are at the heart of all we do at Nottingham CityCare Partnership

The following criteria are essential and will be identified through application and interview.

• Ability to demonstrate an understanding and application of CityCare’s values, vision and  behaviours

Qualifications (academic/professional) 

The following criteria are essential and will be identified through the application.

• Degree or equivalent knowledge and experience 
• Master’s Degree or equivalent.  
• Management Qualification or equivalent experience and knowledge.

The following criteria are desirable.

• Current membership of relevant professional body or alumni. 
• Qualified coach and/or mentor and/or related experience.   

Previous experience

The following criteria are essential and will be identified through the interview, application and reference.

• Demonstrable evidence of successful leadership at board level in a comparable complex organisation.
• Proven experience of delivering organisational and behavioural change.
• Experience of partnership and stakeholder management at the highest level.
• A clear understanding of government policy within the NHS and broader public services, primary healthcare, public health and wider healthcare system.
• Clear understanding of equality and diversity issues in relation to policy, service development and service delivery regarding both community and workforce.
• Setting strategic direction.
• Building organisational capabilities through the development and leadership of others.
• Ensuring financial viability / diversification of income.
• Understanding of and experience in reducing health inequalities.

The following criteria are desirable and will be identified through the interview and application.

• Existing networks with senior leaders in relevant ICSs, local authorities, CIC and social care, as well as health and regulatory networks, major advisory firms, private healthcare organisations and across the NHS networks.
• Proven experience of applying learning from past experiences and instil lessons for future.

Knowledge & skills

The following criteria are essential and will be identified through the interview, application and reference.

• Excellent communication skills both written and oral.
• Experience of overseeing complex change and modernisation of services. 
• Effective and clear decision making and evidence of goal achievement. 
• Ability to relate and develop effective working relationships with a wide range of stakeholders. 
• Able to communicate policy effectively and gain wide cooperation for implementation. 
• Commercial acumen and the diversification of income. 
• Acquire, analyse and interpret highly complex data and compose and present a range of options as solutions. 
• Provide clear management and leadership. 
• Able to formulate long term strategic plans to implement organisational objectives. 

The following criteria are desirable and will be identified through the interview.

• Current and detailed knowledge/ understanding of  NHS commissioning.  

Physical requirements 

The following criteria are essential and will be identified through the interview.

• Ability to work out of hours when required. 
• Full Driving Licence and the ability to travel between locations. 

Personal qualities 

The following criteria are essential and will be identified through the interview, application and reference.

• Has integrity and self-awareness.  
• Commitment to CityCare Values & Behaviours, 
• Confident effective leader.
• Enthusiastic and energetic. 
• Evidence of self development. 
• Has vision and a sense of what is possible for service users and local populations around quality, reducing health inequalities and inclusivity.

If you have a disability and have any special requirements that impact on your ability to meet any of the essential criteria please contact the recruiting manager for the vacancy.