Appointment of the Head of Quality Assurance and Enhancement


Thank you for your interest in joining the University of East London (UEL) as Head of Quality Assurance and Enhancement.

The University of East London is one of the most diverse and vibrant universities in the global capital. Our pioneering and forward-thinking vision is making a positive and significant impact to the communities we serve, inspiring staff and students to reach their full potential.

We are building an environment of success where colleagues are supported to achieve, and our community can flourish and thrive. We are an accredited Investors in People Award Institution and have achieved the Investors in People Health and Wellbeing Award. With Athena Swan Awards and being one of a small number of Universities to have achieved the Race Equality Charter Award, we continue on our journey to address and reduce barriers to opportunity.

We are now seeking to appoint our Head of Quality Assurance and Enhancement. The postholder will be responsible for providing strategic leadership, advice and expertise on our quality assurance and enhancement policies and procedures, leading a team of around 15 staff to deliver a responsive, high quality service to internal and external stakeholders. Our new Head of Quality Assurance and Enhancement will ensure that we meet external regulatory expectations as set by the QAA, OfS and other relevant organisations and will lead external quality reviews and audits. The postholder will also work closely with our academic community to enable change and share best practice.

Our ideal candidate will bring substantial experience of leading quality assurance and enhancement in UK higher education, ideally in a cross-institutional role. We are seeking to appoint someone with an excellent understanding of the UK HE Quality Code and wider higher education policy who can work with a broad range of colleagues and external partners to support the delivery of our transformational Vision 2028 strategy. Our ideal candidate will also bring relevant managerial experience and will be able to evidence a deep commitment to equality, diversity and inclusion.

You can find out more about our University and the role on this website and our advising consultants at Anderson Quigley would be delighted to discuss the role with you – their details can also be found on this site.

I do hope you will express an interest in joining us.

Professor Hassan Abdalla
Provost, University of East London

About us

Born in 1898 to serve the skills needs of the 2nd industrial revolution, the University of East London has commenced Year 3 of its transformational 10-year Vision 2028 strategic plan  led by our Vice-Chancellor & President, Professor Amanda Broderick, to advance Industry 4.0 careers-1st education. We have a clear route-map to provide a springboard for the jobs and opportunities of the future; drive diversity in the 4.0 talent pipeline – working in partnership to promote talent wherever it is found; and to create an inclusive and sustainable, green future.

We are looking for forward-thinking, innovative, curious, high-energy, self-aware people who are passionate about making a positive difference and who will thrive in an inclusive and diverse University community who are never not moving forwards.

As one of the most socially inclusive and international Universities and comprising one of the most diverse staff populations in the UK (50% of our professoriate identify from black or minority ethnic backgrounds), we are hugely proud of our track record in reducing inequalities (ranked 1st in the UK & 2nd globally, Times Higher Education Global Impact Rankings, 2020) and our commitment to equality, diversity and inclusion is at the heart of Vision 2028.

Our ambition is captured in the four strategic objectives of Vision 2028:

  • Future Graduate: to increase participation, engagement, progression and successful completion of life-changing, life-long education.
  • Future Professional: to address industry and community skills gaps, increasing access to and acceleration of graduate-level employment.
  • Future Life: to increase the economic, social and cultural impact of our education, applied research and enterprise activity to the communities we serve.
  • Sustainability: to increase financial, physical, digital, environmental and human resilience, maximising value, reducing waste and incentivising behaviour.

Key Information

  • UEL has campuses in Stratford and Docklands, within easy access of central London.
  • UEL has over 17,000 under-graduate and post-graduate students from over 130 different countries studying on UEL awarded programmes.
  • UEL has an annual turnover of over £130 million.
  • UEL has 1,300 staff.
  • UEL is centred on six schools – the School of Health, Sports and Biosciences; School of Business and Law; School of Psychology; School of Architecture; Computer Science and Engineering; School of Arts and Creative Industries and the Cass School of Education and Communities.

You can find out more about our University on our main website here and you can read our 2020 Annual Review here.

Quality Assurance and Enhancement team

UEL’s Quality Assurance and Enhancement team is responsible for the development and implementation of our quality assurance processes and procedures, and provides support to academic and support staff, our student body, and staff and students at our collaborative partners.

Our work includes the development and implementation of quality assurance processes for:

  • programme approval and modification;
  • annual monitoring and periodic review;
  • the external examiner system;
  • institutional approval and ongoing due diligence for our collaborative partners;
  • approval and review of programmes with our collaborative partners;
  • aspects of student feedback mechanisms, such as Module Evaluation and the Your Voice Counts programme survey;
  • working with our Student Union to train student representatives.

We service a great number of UEL’s committees, especially those which report into Academic Board, such as the Quality and Standards Committee, and the Regulations Committee, and even some of their sub-committees.  We also help to train servicing officers of other committees.

We lead UEL’s preparations for any external reviews, and can also provide support to our collaborative partners undertaking similar reviews. We can also provide support to schools when preparing for visits by their respective Professional, Statutory or Regulatory Bodies.

We monitor changes to external frameworks, and ensure that we update our processes and guidance where we need to.

We also train staff to chair collaborative validation and review events, provide training on our annual monitoring process and help support link tutors and also student representatives for their programmes.

Because the Quality Assurance and Enhancement team has institutional oversight of UEL’s processes, they are also able to understand where enhancements and improvements can be made.  They work with various teams, such as the Centre for Excellence in Teaching and Learning and the Literacy and Language Services team, to deliver change and enhancement.

You can review our Quality Manual here.


Current QAE structure March 2021

¹ maternity cover until Nov 2021 (0.7 FTE)

² fixed term until August 2021 (0.4 FTE)

³ interim until July 2021

The role

Head of Quality Assurance and Enhancement

Job reference:

Job Title: Head of Quality Assurance and Enhancement
School/Service: Quality Assurance and Enhancement
Campus: Docklands
Responsible to: Provost
Responsible for whom: Staff within the Quality Assurance and Enhancement team
Liaison with: Pro Vice-Chancellors; Members of University Liaison Team; QAA, OfS and other regulatory bodies; professional and validating bodies; members of Student and Academic Registry Services; Senior academic and support staff in Schools including Quality Leaders and Directors of Learning and Teaching; other key senior professional services staff; key staff and students from the UEL Student Union

Job purpose

  • To provide strategic leadership, advice and expertise on UEL’s quality assurance and enhancement policies and procedures.
  • To lead the quality assurance and enhancement staff team and ensure a responsive and high-quality service to both internal and external stakeholders.
  • To ensure that UEL’s quality processes and procedures are useful, strategically aligned and meet operational needs.
  • To be the key institutional contact for external regulatory bodies where they relate to quality and standards work.

Main duties and responsibilities

  • To lead, develop, and to take responsibility for the planning, preparation and co-ordination of the processes related to external review and Audit, and act as UEL’s main institutional and review facilitator.
  • To lead quality and standards activity as it relates to external regulatory expectations, metrics and benchmarks, and develop and maintain professional links with QAA, other HE agencies and relevant professional statutory bodies acting as the institutional contact point as required.
  • To oversee the University’s response to, and ensure implementation of, the UK Quality Code and any other requirements of QAA or other quality assurance bodies.
  • To act as principal institutional source of advice and guidance concerning academic quality assurance and enhancement policy, procedures, and practice, and recommend and manage updates.
  • To work with senior School and Service staff to facilitate and maximize engagement with the quality assurance and enhancement process and support the development of policy and approaches to enhancement, with particular attention to any arising staff development needs.
  • To ensure professional support from the quality team of both centrally and locally located staff, and exercise oversight of the quality assurance and enhancement activities of our academic colleges and schools and our academic Quality Leaders and Collaborative Link Tutors.
  • Oversee the organisation and management of collaborative provision as it relates to the approval, monitoring and review processes, as well as advising and monitoring of institutional level collaborative contracts.
  • Manage UEL’s engagement with key internal and external student experience surveys, to include the National Student Survey, Postgraduate Taught Experience Survey, and the Module Enhancement Questionnaires. Act as the main contact point for Ipsos MORI for the National Student Survey. Lead the QAE relationship with the UEL Students’ Union.
  • Coordinate the provision of servicing officers to all first-tier institutional committees.
  • To chair and participate in working groups, committees, validation and review events as required.
  • To manage the Quality Assurance and Enhancement staff team, and any associated budgetary and strategic planning work.
  • Participate in internal and external networks, representing the University as required.
  • To work in accordance with the UEL’s equal opportunities policies.



Education, qualifications and achievements

  • Degree
  • Relevant postgraduate qualification and/or membership of a relevant professional body (Desirable).

Knowledge and experience

  • Substantial experience at a senior level of quality assurance and enhancement in UK higher education, including its application to international collaborative developments and arrangements, and student engagement mechanisms.
  • Experience of managing internal and external audits, and implementation of the UK HE Quality Code and other QAA guidance and policy.
  • Proven successful experience of making high level decisions and recommendations to senior management on quality assurance and enhancement matters.
  • High level understanding of the implications of higher education policy in the context of quality assurance and enhancement procedures and processes, and previous experience of translating strategies into operational policies and procedures.

Planning and organising

  • Ability to set own work priorities and work to internal and external deadlines.

Teamwork and motivation

  • Ability to motivate and influence at a range of levels, including experience of being an overall team leader, setting goals, and motivating and managing effectively to meet team objectives.


  • Ability to lead and chair meetings, committees and working groups.
  • Experience of writing high level policy papers or strategic reports, and developing and leading staff development activity, both internally and at collaborative partners.

Liaison and networking

  • Ability to forge relationships with colleagues in partner institutions, oversee and influence the implementation of quality assurance processes in collaborative partners.

Service delivery

  • Experience of setting high standards and determining the quality of service to be provided to achieve strategic goals.

Other essential criteria

  • Diplomatic, resourceful and a lateral thinker.
  • Commitment to Equality and Diversity, and the ability to translate that commitment into actions that lead to positive outcomes.

Terms of appointment

Benefits at UELPS Ltd
At UEL Professional Services Ltd we are committed to promoting the values of equality, inclusivity and diversity throughout our community of staff and the students that we serve. In keeping with this, we have developed a wide range of benefits making UEL Professional Services Ltd an attractive place to work. These include family-friendly policies, access to nursery facilities, competitive salary and pension arrangements, a commitment to staff development and a host of other benefits.

A competitive salary will be agreed with the preferred candidate. The proposed range is £64,599 – £72,226.

Annual leave
This role is entitled to 25 days annual leave plus public holidays.

Pension schemes
UEL Professional Services Ltd offers a generous defined contribution scheme, the UEL Retirement and Savings Plan, which employees automatically join on commencing employment (unless they choose to opt out). The Plan offers a 10% employer contribution without employee contribution, matching employee contributions on a ratio of 1.5 : 1 up to a maximum additional employer contribution of 6%, and death in service benefits.

Family-friendly policies
There is a state-of-the-art nursery at Docklands and we have a flexible working policy and generous maternity, adoption and parental leave policies.

The University campuses offer easy access to public transport and are just 30 minutes from Central London. The Stratford campus is just a few minutes’ walk from Stratford Station, a major transport hub. Docklands Campus has its own Docklands Light Railway Station, Cyprus. In addition, interest-free season-ticket loans and bicycle loans are offered to all staff, and there is also car parking available subject to application for a parking permit.

Staff development
We are strongly committed to developing the skills and careers of all our staff. Annual staff development reviews and personal action plans are designed to enable staff to develop their careers, and are supported by an extensive range of courses and events to enhance management, teaching and learning, IT and personal development skills. We also encourage our staff to obtain a degree or higher level qualification on one of our programmes by part-time study, with fees met by UEL Professional Services Ltd.

Other benefits include:

  • Eye care vouchers
  • Occupational health service
  • Prayer rooms
  • Wide range of catering facilities
  • Salary sacrifice scheme – professional subscriptions, bicycle loans, childcare vouchers

All of the terms and conditions of service and the employment policies are on the UEL website, please visit.

How to apply

Anderson Quigley is acting as an employment advisor to the University of East London. An executive search process is being carried out by Anderson Quigley in addition to the public advertisement.

Should you wish to discuss the role in strict confidence, please contact our advising consultants at Anderson Quigley: Sophie Rees on +44(0)7719 313 982, or Elliott Rae on +44 (0)7584 078 534.

The closing date for applications is noon on Friday 11th June 2021.

Applications should consist of:

  • A full CV including your educational and professional qualifications, full employment history, latest remuneration, details of relevant achievements and contact details.
  • A covering letter stating how you meet the criteria in the Person Specification and outlining your motivation for applying for this role. Your covering letter should be a maximum of two sides of A4.
  • Details of two referees, though please note that we will not approach your referees without your prior consent and only should you be shortlisted.
  • Please follow the link to complete an Equal Opportunity Monitoring Form.

Completed applications should be uploaded at using the reference AQ1157


Closing date: noon on Friday 11 June
Longlisting: Thursday 17 June
Preliminary interviews with AQ: w/c 21 June
Shortlisting: Thursday 1 July
Final Panel Interviews: Monday 12 July