Appointment of Director of Nursing and Quality

Welcome

Thank you for your interest in the role of Director of Nursing and Quality.

Guild Care is a local charity that has been at the heart of Worthing’s community for over 85 years. The role on offer is critical to the success of Guild Care and offers a unique opportunity to help shape its next 85 years. Specifically, the successful candidate will play a pivotal role in the senior leadership of our charity and the future of our care homes and care services.

It goes without saying that the last year has been one like no other. The Covid-19 pandemic has and continues to have a massive impact on our care home’s residents, service users, and staff. However, it has also been a period of organisational change and growth.

This is an exciting time to be joining Guild Care. We have a new Senior Leadership Team, have invested in an organisation wide culture change programme, have assessed the needs of the local community, are working more collaboratively than ever, and are developing a theory of change.

At the centre of all this change is the drive to deliver high quality person-centred care. The Director of Nursing and Quality will continue to drive this agenda, ensuring that our care homes and community services for older people, children and adults with learning disabilities, and those living with dementia consistently strive for improvement and to be the best in the local area.

We are hopeful that the successful candidate will bring the same energy and passion to the role as our current Director, Tracey Wadey, who is leaving us after ten years of dedicated service. She is taking up a new role which was designed for her specifically and will allow her to revisit her passion of supporting nursing in the community.

We look forward to receiving your application and hearing what you can bring to our charity.

Kind regards,

Alex Brooks-Johnson, CEO

About Us

Guild Care has been making a difference to the lives of the people of Worthing and its surrounding areas since it was established in 1933. In addition to operating three care homes, our charity provides community services that support older people, those living with dementia and their carers, and children and adults with learning disabilities.

The mission of our charity is to deliver innovative and life-changing care services that help older people, children and adults with learning disabilities, and those living with dementia and their carers to share and enjoy a richer family and community life.

Our three care homes – Caer Gwent, Linfield House, and Haviland House – provide residential, nursing and dementia care in safe, purpose-built environments. From a week of respite or convalescence to permanent residency, we offer lengths of stay to suit any need. Each of our nursing homes are not-for-profit, enabling us to keep enhancing our residents’ facilities and support the local community.

We promise that when residents enter a Guild Care home, they will have a ‘Home for Life’. They will always have a home with Guild Care – they will never have to leave if their financial situations change.

Also, we know that most people want to stay in their own home for as long as possible. Therefore, we offer a home care service, day centres, and respite care to help older people in the community remain active, socially supported, and as independent as possible for as long as possible.

Additionally, we offer care for people with learning disabilities and other complex needs through our Ashdown, Birkdale, and Fitzalan Howard Centre services.

Financial Statements

Please click here to view our most recent financial statements.

The role

Director of Nursing and Quality

Job reference:
AQ1141

Job Title – Director of Nursing and Quality

Location – Head Office but with regular time spent in all service locations

Responsible to – CEO

Responsible for – Head of Compliance and Safety, Practice Development Nurse and Quality Assurance Officer, Training Manager (reporting lines under review)

Professional accountability for – Care Home Clinical Leads and Practice Development Nurse

Professional accountability to – Board of Trustees

Hours of Work – 35

Job Purpose

  • To provide professional leadership to Guild Care’s Registered Nurses and carers, including the development and monitoring of clinical and care standards within care and support services.
  • To lead on the delivery of the Quality Assurance process across Guild Care, to ensure that the voices of residents, service users and their carers are heard and that their interests remain at the heart of discussions and decision making.
  • To lead on the delivery of Clinical Governance within care services, to ensure that the charity provides the highest possible quality of services with a view to securing the best possible outcomes for residents and service users.
  • To lead on the development of Guild Care’s ‘model of care’, building a framework for consistent, high quality and safe care across all services focused on achieving the best outcomes for our residents and service users.
  • To be the operational lead on safeguarding ensuring systems and processes are fit for purpose and embedding a culture of development and review from lessons learnt.
  • To plan and deliver an effective approach to support CQC inspection requirements to ensure that the charity’s regulated services are well prepared for inspections, have good mechanisms for providing assurance and evidence of compliance to the Key Lines of Enquiry.
  • To lead on the development of Guild Care’s Nursing Strategy to specifically include strategies for workforce development and innovation in care and nursing practice.
  • To lead on the delivery of Regulatory and Health & Safety compliance.
  • To provide direct oversight of Guild Care’s Clinical Risk register, Complaints register and Safeguarding register.
  • To report to the CQC Nominated Individual (CEO) and the Board of Trustees.
  • To participate fully in Senior Leadership Team and Board of Trustee meetings and activities, including producing concise and insightful reports for both.

Main Duties

Clinical Governance

  • To develop Guild Care’s Nursing Strategy to set, implement and monitor clinical and care practice standards.
  • To provide a high level of accessible professional and operational leadership and support for nursing and clinical governance across the charity.
  • To provide professional advice to all Registered Nurses within the charity and advise the Senior Leadership Team/Board on all matters relating to the nursing profession.
  • To develop rigorous systems and processes to deliver on the clinical governance agenda, playing a lead role in the development of clinical practice and ongoing assurance of high standards of clinical quality, safety and experience across the charity.
  • To ensure the effective integration between the Quality Assurance process, clinical audit and clinical governance process to provide assurance of all aspects of compliance and quality.
  • To provide professional and clinical supervision to the Clinical Leads, Practice Development Nurses and Practitioners as required.
  • To critically review all clinical and care practice policies and procedures, ensuring that they remain relevant to the needs of Guild Care services and are in line with professional guidance, regulatory requirements and best practice.

Compliance & Safety

  • To lead on a range of internal audits of all care services across Guild Care, providing compliance reports for the purposes of identifying risks and opportunities for improvements.
  • To support the care homes and home care services with the development of their service improvement plans.
  • To lead on the development of Guild Care’s ‘model of care’ to bring a consistent, person-centred approach to the provision of nursing, care and support services across the organisation.
  • To work with the Head of Compliance and Safety to ensure effective arrangements are in place for incident reporting, monitoring and learning lessons.
  • To lead on the compliance and safety culture within the charity placing emphasis on an open and transparent system with a focus on continuous improvement.
  • To lead on the development and review of the clinical Risk register and provide clinical oversight of the Safeguarding register.
  • To provide professional review and oversight of all clinical complaints ensuring reporting, monitoring and review and action of lessons learnt.
  • To provide professional review of all Serious Untoward Incidents (SUIs) and applying root cause analysis to ensure effective reporting and monitoring, reviewing and actioning any lessons learnt.
  • To analyze and interpret a range of complex qualitative and quantitative data from a range of sources, applying professional judgement to measure responses and impact.
  • To work with the Head of Compliance and Safety to oversee all clinical risk assessments, to ensure that risks are identified, understood and managed.
  • To act as the charity’s senior Infection Prevention and Control lead to ensure effective systems are in place, including audits and production of an annual report.
  • To oversee the Head of Compliance and Safety’s role as general Health & Safety lead.

Quality Assurance

  • Work with the Senior Leadership Team to develop a culture of continuous improvement through the appropriate leadership and development of all staff.
  • Work imaginatively and creatively to continuously improve the quality of services, involving residents, service users, carers and relatives.
  • To analyse feedback from Guild Care customers to ensure an open culture of engagement with a focus on improving the customer experience.
  • To lead the development and implementation of the quality agenda both strategically and operationally, setting standards that enable Guild Care to achieve industry standard kitemarks, quality assurance ratings and compliance objectives.
  • To be responsible for identifying gaps in quality assurance that may affect the achievement of CQC standards and ensure actions plans are developed and delivered in a timely manner with the responsible managers.
  • To ensure that the appropriate systems and processes are in place to evaluate the quality of service and the impact for the individual using the service.
  • Promote and develop Guild Care’s values and ensure that all staff understand and demonstrate throughout their work, person centred approaches to the provision of all services in a manner that is appropriate to the individual.

Professional Responsibilities

  • To maintain NMC PIN through continuous professional development and NMC Revalidation.
  • To be fully conversant with NMC Code of Professional Conduct, maintaining skills and clinical credibility.
  • To represent the charity as required on professional nursing and social care issues, sharing best practice and integrating this to inform clinical and care practice within services

Charity Management

  • Work with the Senior Leadership Team and other stakeholders to develop an annual business plan for Guild Care which supports the delivery of the current strategic plan establishing Key Performance indicators to measure the success of its delivery.
  • Attend meetings of the Board of Trustees, Board Sub-Committees and other meetings with Trustees, write reports, make presentations and contribute to discussions as required.
  • Make a positive and constructive contribution to the work of the Senior Leadership Team, attending meetings, writing and presenting reports and working with colleagues as required.

Risk Management

  • Work with the Senior Leadership Team to ensure that all risks are recognised and effectively managed through the development of an open and transparent risk management culture.
  • Keep abreast of the changing political and economic environment to ensure that external risks are recognised and appropriate early plans put in place to ameliorate those risks.

Complaints, Claims and Litigation

  • Work in conjunction with Guild Care’s legal advisors to provide advice and support to the Board of Trustees, Senior Leadership Team and employees across the services on legal matters relating to clinical and care related complaints, claims and litigation.
  • Provide clear, regular and effective communications to all key stakeholders when dealing with such matters.
Person Requirements
Essential skills and experience
  • Registered Nurse, with current NMC Registration
  • Minimum of 5 years’ experience in a senior nursing leadership role
  • Experience of developing strategic and operational plans
  • Demonstrable evidence of leading change within a social care setting
  • Demonstrable experience of supporting Learning & Development and training in a social care environment
  • Demonstrable expert knowledge of clinical governance and quality assurance within social care
  • Safeguarding lead within a social care setting
  • Significant experience of CQC regulation, inspections and relationships
  • Significant experience of working with commissioners of health and social care services
  • Significant experience of leading care provision to older people.
  • Evidence of continuous professional development
  • Proficient with use of technology including care planning systems and MS Word and Excel
  • Budget setting, management and forecasting (c.£0.5m)
  • The post holder must be able to provide a satisfactory Disclosure and Barring Check
Desirable skills and experience
  • Experience of working for a charity
  • Board level experience in a health or social care organisation
  • Knowledge of the regulatory framework for care within children’s and/or LD services
  • Experience of Dementia care and/or Mental Health care services
  • Post Graduate qualifications in a relevant area
  • Good networking skills
Attributes
  • Well-developed interpersonal skills
  • Strong influencer with the ability to communicate effectively at all levels within the organisation
  • The ability to maintain performance under pressure
  • Adaptable
  • Inspirational, with the ability to motivate others
  • Highly organised
  • Collaborative leadership approach
  • Commitment to leading on and upholding BELIEF values
  • Approachable
  • Compassionate and supportive

BELIEF Values

Guild Care has adopted the following BELIEF values which underpin everything we do.  These values are important to us and are discussed as part of our performance management conversations.

BELIEF Values
Brave
  • Courageous
  • Passionate
  • Empowered
Engaging
  • Straightforward
  • Authentic
  • Present
Loving
  • Genuine
  • Caring
  • Interested
Integrity
  • Respectful
  • Accountable
  • Trustworthy
Everyone matters
  • Considerate
  • Attentive
  • Appreciative
Free to be me
  • Playing to strengths
  • Supportive
  • Vulnerable

Health and Safety

As an employee you have a responsibility under the Health and Safety at Work Act 1974 to:

  1. Take reasonable care of yourself and others at work
  2. Co-operate with Guild Care to ensure the laws relating to health and safety are not broken.
  3. Report any problems or concerns about health and safety to the manager in the area in which you are working.

Equal Opportunities

Guild Care is committed to anti-discriminatory policies and practices and it is essential that the post holder is willing to make a positive contribution to their promotion and implementation.

Confidentiality and Data Protection

The post holder is required to observe strict and complete confidentiality regarding information obtained during the course of his/her duties.

The post holder should be aware of the impact of GDPR on their role, and an understanding of Data Protection in a health care organisation.

Scope of Job Description

This job description reflects the immediate requirements and responsibilities of the post. It is not an exhaustive list of the duties but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantial changes will be carried out in consultation with the post holder.

Terms of appointment

  • Competitive salary
  • Pension
  • 30 days annual leave (pro rata) plus bank holidays
  • Flexible working

How to apply

Anderson Quigley is acting as an advisor to Guild Care.

Applications should consist of:

  • A full CV.
  • A covering letter (maximum of 3 pages) outlining how you meet criteria in the job profile above.
  • Please include details of two referees, though please note that we will not approach referees without your prior consent and only should you be shortlisted.
  • Please complete an online Equal Opportunity Monitoring Form.

Completed applications should be uploaded at www.andersonquigley.com/candidates using the reference AQ1141.

The closing date for applications is noon on Friday 4 June 2021.

Should you wish to discuss the role in strict confidence, please contact Rob Hilyer on +44 (0) 7719 325 771 or Elyse Turner-Pearce on +44 (0) 7808 648 559.