Appointment of the Managing Director, Group Director of Regulatory Assurance and the Group Director of Customer Experience

Welcome

Thank you for your interest in joining the Dimensions group executive team.

The Group is working towards Better Lives for More People, our strategy for 2025, created to deliver better lives for the people we support, their families and our colleagues. When we use the term Group we mean everyone and this includes our subsidiaries Discovery, Outreach3Way and Dimensions Cymru.

I’m delighted to have recently been appointed as the next Group CEO following Steve Scown’s decision to step down from a full-time executive role next year. I’ve been with Dimensions (as Managing Director) for just over two years and am passionate about all we do and everything we stand for. I am ambitious for the people we support, colleagues and the organisation. Steve is a fantastic CEO and he will leave behind a strong legacy for us to continue to build on to deliver better lives for more people. I am looking forward to continuing to work with him and my existing executive colleagues over the coming months to ensure a smooth transition next year.

Our long standing Group Director of Quality, Public Affairs and Marketing (Jackie Fletcher) is  retiring in March. Jackie’s work is vitally important to Dimensions and the people we support.  The Group Board have made the decision to replace this role with two new executive team positions; Group Director of Regulatory Assurance and a Group Director of Customer Experience. We also need to recruit a new Managing Director to fill the role that I will be leaving next year to take up the post of Group CEO.

So, we have three fantastic posts that we are determined to fill with talented, passionate and dedicated leaders who share our vision, values and commitment for getting things right for the people we support, our colleagues and the organisation.

The quality of the services we provide to the people we support drives all of our decisions. We work with multiple regulators to ensure that our services are safe and delivering the outcomes we are looking for. We talk to the people we support and their families about the services we provide for them, and we are constantly looking to improve and innovate which we can only do through listening to them. These two new positions are going to help us to better understand what we are doing well, but more importantly where and how we can improve.

The Managing Director role is a fantastic job which I enjoy immensely.  It is a key position and a great opportunity for a talented and dedicated leader to work at scale to continue to play a lead role in the evolution of our organisation and the support we deliver.

We are a values-driven employer, structured to deliver in a localised way that places important decisions close to the people that they affect.  Today, Dimensions supports 3,500 people and employs 7,000 colleagues across England and Wales. That makes us one of the largest not-for-profit providers of support for people with learning disabilities and autistic people in the country. Scale is not important for what it is but for what it enables us to do: it helps us invest in our learning and development; to draw on the expertise of the people we support and their families so their influence permeates throughout Dimensions; and to amplify their voices as we expand our contribution beyond our boundaries, targeting key sector issues.

We know that many sector challenges are complex and will be with us beyond our current strategy. People with a learning disability still die too young.  There are still two and a half thousand people with a learning disability and/or autism living in hospital and too many that leave find themselves just moved into a different locked facility.  The age of those being admitted is getting younger, with increasing prevalence of autism.  Most also experience mental ill-health that increases the support that they need and decreases their chance of moving on.  People are still being abused in publicly-funded care homes and hospitals.  Thirteen hundred young people leave residential schools and colleges each year to live in ‘out-of-area’ placements, away from their families and significant relationships.  Purchasers are still seeking more for less. Lack of investment in the sector means that salaries are still too low and so attracting people to come to work in our sector – and stay – remains hard, even though I know there are people out there with the right values.

In the very early days of the pandemic we set ‘Keeping the people we support alive’ as the first of only three organisational objectives (the others were ‘Keeping our workforce safe, healthy and focused on our first objective’ and ‘Emerging from the pandemic fit for the future’). We have not come through this unscathed and I would never wish to minimise the suffering of people we support, their families and our colleagues who have faced the virus directly. However, as a Group we believe our myriad of responses to the pandemic has helped us adapt and improve much of how we operate. In short, our experiences and how we are emerging will help us deliver our exciting and challenging strategic aspirations.

I see things that inspire me every single day.  I look at our organisation and I see the passion, engagement and values that we need to give people great lives. I see people we support voting, getting jobs, learning new skills, finding new friends and being heard.  People with a learning disability and/or autism achieving what, for most of us, are the critical cornerstones of life.  Just as satisfying are the everyday things: seeing people make their own dinner, contribute to making a cup of tea, shop online, go to the doctor. Seeing the people we support need us less! And it makes me proud.  Proud of them and proud of my colleagues who help to make it happen.

But we are not content – there is still much to do and much to improve. We need to ensure we match our ambition, a core value, with our capacity.  I know that we can, and do, get it right for people; that we have acquired the knowledge and the experience to help people live better lives.  However, we need more good people in support roles, more good leaders, leaner processes, stronger systems, some new skills and greater diversity, especially across our leadership. More Dimensions people delivering more Dimensions support to help more people need us less.

To help achieve our strategy, Dimensions is governed by a Board that brings with it a wealth of knowledge and experience about the sector we work in. We also know that our governance arrangements must reflect the wide interests and perspectives of the people we serve – both the people we support and the colleagues who work for us. Across our leadership functions, we are seeking people who bring diversity of experience and perspectives to the table.

If you feel that any one of these three roles are of interest to you then please do submit an application.

Rachael Dodgson
Chief Executive (designate)

About Us

Dimensions is a large and complex organisation supporting people with learning disabilities and autism, including people with complex needs. We enable thousands of people to have greater choice and control over their lives. The people we support and their families are at the heart of everything we do, and we want every one of them to have a great life with excellent outcomes. We were one of the pioneers of person-centred support packages for people with learning disabilities and autism, and our drive for innovation continues with our Dimensions Activate support model.

From a few hours each week to intensive support for people with challenging behaviour, complex needs and profound and multiple learning disabilities, we involve the people we support and their families in all levels of their support. Our intent is to make everything we do personalised to the individual, and our team are ambitious for each and every person we support. We believe passionately that people do best outside of institutions and when living near family and friends.

Our relationships with our colleagues are important to us, and we set high standards for ourselves as an employer; we recognise a union, we offer an award-winning career development scheme, and we partner with Roffey Park for our leadership development programme. We have just been awarded the Great Places to work accreditation for the 3rd year in a row in the super large employer category. We are financially and commercially sustainable, we have grown significantly over recent years, and our accounts show an underlying surplus. In line with our values we aim to be exemplar and a leader within the sector. We work hard to develop a ‘Louder Voice’, enabling the people we support and their families to raise the issues that matter to them and to add value to the sector beyond our boundaries.

Dimensions is also the parent to four subsidiaries:

Outreach 3 Way

Discovery

Dimensions Personalised Support

Dimensions Cymru

The Dimensions Group has for some time now been growing year on year. We recognise that in order to thrive in an industry where margins are low and risks are high, we need to operate at a significant scale. We will continue to look for opportunities to support more people through continuing expansion, but we will do so with caution and discretion. We will only be able to reach our goals if we continue to change and adapt, to ensure that Dimensions remains at the forefront of innovation in social care. We will provide better support to more people.

Dimensions is strongly values-driven, and we expect everyone to demonstrate our five core values:

  • Ambition, helping people be the best they can be
  • Courage, being brave enough to make a difference
  • Integrity, being honest and fair in all the things we do
  • Partnership, working with other people to make a bigger difference
  • Respect, treating everyone fairly and knowing that everyone’s voice is important

We are proud of how we engage and communicate with all our stakeholders. Openness and transparency are at the heart of what we do and informs how we talk about ourselves. You can find details of the current executive team and the Group Board here

Equality, diversity and inclusion

Dimensions has come a long way on their journey to promote equality and respect diversity since the implementation of the Equality Act 2010 legislation.

Having developed a vision for how we wanted to embed respect and fairness, we developed a robust strategy that shaped our focus and intent.

Vision:

We strongly believe in promoting equality, celebrating diversity and ensuring inclusion – for the people we support, the people we employ and wider society.

We strive to be an organisation which reflects and responds to the diverse range of communities in which we work, and aim to create an inclusive culture that understands, respects, encourages and celebrates the individual differences of the people we support, employ and work in partnership with.

We believe that the diversity of our staff team is one of our strengths and so we are committed to ensuring that it reflects the diversity of society as a whole at all levels of the organisation.

At the Dimensions Group, we value you as you – not despite your diversity, but because of it.

All colleagues are encouraged to share their diversity information, and this along with survey analysis, our staff forums, equality impact assessments and diversity champions’ network helps shape our priorities and focus on meeting the diverse needs of our colleagues and the people we support.

Our Equality, Diversity & Inclusion Manager, together with our dedicated volunteer diversity champions who work in different areas across Dimensions in operations and business support, work to deliver our equality and diversity strategy. The Board, Leadership Group and Executive Team support the agenda and are committed to delivering our equality and diversity objectives, and the Chief Executive, Rachael Dodgson, is personally passionate about this. This means that all areas of Dimensions have a part to play in ensuring colleagues and the people we support are respected and valued.

Dimensions has come far, but there is still more to do. We have taken, and continue to take, steps to address the balance of ethnic diversity of our senior managers. Signing up to the Race at Work Charter and the five principles also demonstrates our commitment to equality for our colleagues who are from Black, Asian and Minority Ethnic backgrounds.

We have set measures to recruit and retain colleagues with a disability and specifically a learning disability. We have been transparent in our commitment to both of these, and use positive action in recruitment.

As Disability Confident Leaders, we are open to supporting the wider community in sharing our learning and experience. Achieving the Louder than Words charter has enabled us to understand the needs of our deaf colleagues and people we support as well as those with hearing loss. We have invested in assistive technology to support colleagues who have hearing loss, dyslexia, and English as an additional language.

We have championed the rights of the LGBTQ+ communities with having a presence at Pride events, and listening and learning from our colleagues in transition. We are continually striving to be as inclusive as possible and make adjustments wherever we can.

The Board, Executive Team and the Leadership Group have all undertaken unconscious bias awareness which all colleagues have access to. We are developing resources to use in day to day situations to enable colleagues to reflect on the decisions they make so they can challenge themselves and each other.

Recently the Board and Executive Team participated in an Inclusive Leadership session. This has enabled them to reflect on what we need to do differently and has spearheaded some actions in how they operate at this level. It is the intention that this will be cascaded to Leadership Group and then all managers.

We have also developed training on bullying and harassment so that colleagues know how to recognise it, deal with it, and reduce it. We give every colleague the opportunity in their 1-1s to raise any issues or barriers in their work that relates to their diversity.

The most recent Great Places to Work survey results were in the highest scoring areas relating to promoting equality and respecting diversity; evidence that demonstrates that colleagues feel able to be themselves and that they are valued not despite their diversity, but  because of it.

Please click here to view the Dimensions Group outline to our commitment to equality, diversity and inclusion of all colleagues.

The roles

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Managing Director

Job reference:
AQ1209

Job title: Managing Director
Reports to: Group Chief Executive
Responsible for: Regional Managing Directors (5), Executive Assistant and Senior Operational Project Lead

Overall Purpose

Dimensions is a leading provider of services supporting people with learning disabilities, autism, and complex needs. We are an operations led organisation, our Managing Director plays a key role in leading the Regional Managing Directors to deliver excellent service to the people we support.

Key Outcomes

  • Provision of excellent services across a large geographical area
  • Development of strategies which contribute to the continuing financial viability of Dimensions
  • Robust, forward thinking advice provided to the Group Executive Team
  • Well trained, motivated staff, able to perform their roles effectively
  • Development of a culture of continuous improvement

Key Responsibilities

Responsible for the overall quality, safety and sustainability of the services within Dimensions UK and Dimensions Cymru.

To be part of the Dimensions Group Executive Team developing strategy, delivering performance and evaluating effectiveness in accordance with Dimensions’ strategic intent and values.

To model effective leadership behaviours to encourage people at all levels to perform to the best of their abilities and to promote, live and cherish the Dimensions values.

To provide advice to the Board and other Stakeholders on the key market and political factors which affect the business and contribute to the overall strategic development of Dimensions.

In conjunction with the Group Executive Team, develop a broad overarching operational strategy. Embed operational excellence throughout the organisation and continue to develop the Dimensions Activate support.

Provide leadership to the regions, setting and encouraging high standards of quality and performance. Encourage staff in their personal development through setting objectives, appraising performance and agreeing training and development needs.

Ensure that Dimensions is established and known within its strategic areas, continuously reviewing the availability of new opportunities. In conjunction with Business Development colleagues, work to improve the quality of our external network of relationships with customers and other influential organisations.

Ensure that the operating objectives and standards of performance are not only understood but owned by the management and other employees.

Ensure that the organisation achieves its growth objectives, whilst maintaining high levels of quality and preserving organisational culture.

Strategy

Develop and implement a strategy for the continuous improvement of operations across the Dimensions Group, operating an approach that can be characterised as “optimistic discontent”.

Continue to develop and innovate, applying the Activate methodology to improve outcomes for the people we support as well as the broader sector.

Ensure that Dimensions is established and well known within its strategic areas, continuously reviewing the availability of new opportunities.

Continue to drive operational innovation across the Dimensions Group and beyond organisational boundaries.

Leadership

Provide strong leadership across a large workforce within a matrix management structure.

Work with the Regional Managing Directors in a devolved structure, empowering them to make decisions. Be accountable without being in control.

Provide operational leadership across the Dimensions Group.

Lead, motivate and develop people in the effective performance of their duties and customer focused approach to service delivery.

Act as the CQC nominated individual fulfilling all areas of that role to ensure effective management of all regulated services.

Finance

Lead the services across the UK to be cost effective and sustainable, ensuring that the agreed surplus continues to be generated.

Seek opportunities to improve financial performance, maintaining and executing plans that include revenue-raising and cost-efficiency initiatives.

 

PERSON SPECIFICATION

Qualifications/ education

  • Demonstrable continuous professional development
  • Educated to degree level or equivalent (desirable)

Experience

  • Significant experience in a senior leadership position, including planning, budgeting, evaluating and change management
  • Significant experience in a senior leadership position within the commercial, public or third sectors
  • Experience of working in an organisation with both B2B and B2C markets
  • Experience of developing and improving operational capabilities of a large, complicated organisation
  • Experience of leading and managing a range of social care/health related services
  • Experience of managing direct reports in a dispersed organisation
  • Experience of working and managing within a matrix management structure (desirable)
  • Experience of developing and bringing to market new products (desirable)
  • Experience of managing services for people with learning disabilities and autism (desirable)
  • Experience of building cross functional collaboration (desirable)

Skills

  • Excellent verbal and written communications skills, including active listening
  • Ability to speak publicly and present complex messages in a variety of ways to different audiences
  • Setting a budget and monitoring value for money achieved
  • Ability to communicate complex messages clearly to different audiences both verbally and in writing
  • Ability to negotiate and establish win/win outcomes with internal stakeholders and external customers
  • Ability to contribute to and excel within a collaborative environment
  • Excellent leadership skills
  • Ability to manage complex projects, and balance multiple and conflicting priorities across multiple disciplines
  • Strong motivational leadership skills with a facilitative leadership style which brings the best out of people
  • Strategic thinking, creative problem solving
  • Ability to direct and deliver key projects and business strategies within agreed budgets and deadlines
  • Experience of working in an environment with an external regulator (desirable)

Personal attributes

  • Strong commitment that people with a learning disability and autism should be active citizens within their communities
  • Inspirational leader with a ‘can-do-attitude’ and a proven ability to motivate
  • Commitment to equality, diversity and inclusion in all aspects of the role
  • Willingness to lead by example, with sleeves rolled up and to ‘walk the talk’
  • Ability to work with multiple deadlines and competing priorities
  • Track record of success in a rapidly developing organisation
  • Understanding of the needs of people with learning disabilities and autism
  • Commitment to Dimensions’ values and ethos
  • Commitment to team building and supporting the development of team members
  • Ability to travel within the UK with occasional nights away
  • A collaborative team player who can inspire confidence and trust from colleagues and Board members
  • Able to work largely self-directed, effectively manage one’s workload and meet deadlines
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Group Director of Regulatory Assurance

Job reference:
AQ1185

Job title: Group Director of Regulatory Assurance
Reports to: Group Chief Executive
Responsible for: Safeguarding, Compliance and Quality Review Team, Health & Safety, Policy, Company Secretary, and Risk

Overall Purpose

Dimensions is a leading provider of services supporting people with learning disabilities, autism, and complex needs. We are an operations led organisation and are governed by multiple regulators including CQC, CIW, Housing Regulator (RSH), Charity Commission and Health and Safety Executive. Our Group Director of Regulatory Assurance is a member of the Group Executive Team and has overall responsibility for ensuring that the group complies with all legislative and regulatory requirements.

Key Outcomes

  • Effective management of strategic risk, overseeing the processes that manage and mitigate key organisational risks across the Group
  • Development of strategies which ensure the Group maintains excellent relationships with multiple regulators
  • Robust, forward thinking advice provided to the Group Executive Team across all areas of responsibility
  • Ensure that the Group’s governance arrangements comply with legislative requirements and best practice in Corporate Governance
  • Development of a culture of continuous improvement across all areas of responsibility

Key Responsibilities

Responsible for ensuring that the Dimensions Group operates in a way that meets all legal and regulatory requirements and operates safely and within the law and in the best interests of the people we support, families and our workforce.

To be part of the Dimensions Group Executive Team developing strategy, delivering performance and evaluating effectiveness in accordance with Dimensions’ strategic intent and values.

Ensure that the best possible legal advice is available to the organisation when required in order that appropriate actions can be taken with regard to legal proceedings that the group may be party to.  Brief advisors as appropriate and ensure that their advice is understood and acted on by all relevant parties.

Manage the Company Secretarial function for the Group ensuring that effective corporate governance is maintained at all times. Advise the Chair and the Board of any new or additional requirements ensuring that governance arrangements are in line with legal and regulatory requirements and follow best practice.  Provide assurance for the Board on all matters relating to governance.

Manage the Health and Safety function for the Group.  Ensure that an effective safety culture is followed at all times and that Health and Safety arrangements within the Group are in line with legal and regulatory requirements, and that best practice approaches to health and safety practice are understood and implemented across the Group.

As the lead Executive for safeguarding for the Group, ensure that the safeguarding framework and arrangements adopted by the group follow legal, regulatory and best practice requirements.  Work with the Chair of the independent safeguarding panel to implement the group wide approach of making safeguarding personal. Where required, provide advice on complex safeguarding matters, engaging external advice as appropriate.  Ensure that effective whistleblowing arrangements are in place and that these are embedded and understood across the Group.

Executive lead for the Group’s strategic approach to Risk.  Ensure that the Group’s Risk Management & Assurance framework is regularly reviewed, understood and provides assurance to the organisation that key organisational risks are understood and managed.  Lead the annual review of the Risk Management & Assurance framework.

Overall accountability for ensuring the strategic risk register is accurately maintained and reflects the risks of the environment and context the Group operates within.

Provide advice and practise leadership on effective risk management and oversight for all functions within the Group.

Lead executive for the Group’s legal arrangements.  Manage the relationships with the different lawyers engaged by Dimensions for different types of advice.  Act as relationship manager with legal advisors ensuring appropriate advice is available and service standards are maintained and value for money is achieved.

Working alongside colleagues in the event of any serious regulatory or legislative breaches that may require the involvement of our lawyers or carry reputational risk.

Provide advice to the Board and other Stakeholders on the key market, regulatory and political factors which affect the business and contribute to the overall strategic development of Dimensions.  Ensure that effective horizon scanning is undertaken to ensure that the Group are aware of impending regulatory or legal changes.

Influence the external operating environment by working with internal and external stakeholders and through being well connected with the sector, to influence government and regulators on the challenges experienced by the Group and the aspirations of people we support.

Ensure that the Group has an effective policy framework to ensure that all people working within the Group are clear of what the requirements are and the framework within which they must work.  Regularly review the overall policy framework to ensure it is fit for purpose and meets legal and regulatory requirements.

Ensure that effective arrangements are in place for reviewing compliance across Group services.  Ensure that the framework for assessing quality and compliance is appropriate and takes account of the views of people we support and their families and friends, and that the ‘expert by experience’ voice is heard and maximized within the process. Overall responsibility for the quality review team.

Manage the Data Protection Officer for the Group, ensuring that the DPO works with colleagues across the Group to ensure that our approach is in line with legal and regulatory requirements.  Act as Caldicott Guardian, responsible for protecting the confidentiality of people’s health and care information and ensuring the information is used properly.

Ensure that the Group has effective insurance arrangements in place to provide appropriate levels of protection.  Regularly review insurance services to ensure cover is appropriate and value for money is obtained.

Model effective leadership behaviours to encourage people at all levels to perform to the best of their abilities and to promote, live and cherish the Dimensions values. Lead a team of functional Heads ensuring that the Directorate work together cohesively and the potential of all colleagues within the team can be maximized.  Ensure that standards of performance are maintained at all times across the team.

 

PERSON SPECIFICATION

Qualifications/ education

  • Demonstrable continuous professional development
  • Educated to degree level or equivalent (desirable)

Experience 

  • Significant experience in a senior leadership position, including planning, budgeting, evaluating and change management
  • Significant experience in a senior leadership position within the commercial, public or third sectors
  • Relevant sector experience, for example within social care, health, social housing or other public services setting
  • Experience of working in an organisation operating in a highly regulated environment proactively managing regulator relationships and ensuring the organisation responds to future regulatory developments
  • Experience of developing and improving operational capabilities of a large, complicated organisation
  • Experience of leading and managing a team carrying out a diverse range of activities
  • Experience of managing risk and governance within a large and complex organisation
  • Experience of managing direct reports in a dispersed organisation
  • Experience of working and managing within a matrix management structure (desirable)
  • Experience of engaging with a range of external advisors including lawyers (desirable)
  • Experience of working within a complex governance structure (desirable)
  • Experience of building cross functional collaboration (desirable)

Skills

  • Excellent verbal and written communication skills, including active listening
  • Ability to speak publicly and present complex messages in a variety of ways to different audiences
  • Setting a budget and monitoring value for money achieved
  • Ability to communicate complex messages clearly to different audiences both verbally and in writing
  • Ability to negotiate and establish win/win outcomes with internal stakeholders and external customers
  • Ability to contribute to and excel within a collaborative environment
  • Excellent leadership skills
  • Ability to manage complex projects and balance multiple and conflicting priorities across multiple disciplines
  • Strong motivational leadership skills with a facilitative leadership style which brings out the best of people
  • Strategic thinking, creative problem solving
  • Ability to direct and deliver key projects and business strategies within agreed budgets and deadlines

Personal attributes

  • Strong commitment that people with a learning disability and autism should be active citizens within their communities
  • Inspirational leader with a ‘can-do-attitude’ and a proven ability to motivate
  • Commitment to equality, diversity and inclusion in all aspects of the role
  • Willingness to lead by example, with sleeves rolled up and to ‘walk the talk’
  • Ability to work with multiple deadlines and competing priorities
  • Track record of success in a rapidly developing organisation
  • Commitment to Dimensions’ values and ethos
  • Commitment to team building and supporting the development of team members
  • Ability to travel within the UK with occasional nights away
  • A collaborative team player who can inspire confidence and trust from colleagues and Board members
  • Able to work largely self-directed, effectively manage one’s workload and meet deadlines
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Group Director of Customer Experience

Job reference:
AQ1187

Job title: Group Director of Customer Experience
Reports to: Group Chief Executive
Responsible for: Involvement & Engagement, Public Affairs, Quality Improvement, and Clinical Team

Overall Purpose

Dimensions is a leading provider of services supporting people with learning disabilities, autism, and complex needs. We are an operations led organisation, our GD of Customer Experience plays a key role in leading a range of functional areas which ensure the voice of our customers is heard in all aspects of the Group’s work and that the Group Strategy ‘Better Lives for More People’ is delivered.

Key Outcomes

  • Robust, forward thinking advice provided to the Group Executive Team
  • The voice of customers is heard and acted on in all areas of the Group’s activities
  • Provide effective support to teams supporting people who experience behaviours of distress
  • Improve health outcomes for people supported in the areas identified within the group strategy
  • Development, implementation and continued oversight of a Quality Improvement system that enables the Group to both measure and improve practice and performance
  • Lead and promote a culture of continuous improvement and learning
  • The effective implementation of the public affairs strategy influencing government and opinion formers to further the aims of the organisation and the needs and aspirations of people supported and their families

Key Responsibilities

To be part of the Dimensions Group Executive Team developing strategy, delivering performance and evaluating effectiveness in accordance with Dimensions’ strategic intent and values.

Model effective leadership behaviours to encourage people at all levels to perform to the best of their abilities and to promote, live and cherish the Dimensions values.

Provide advice to the Board and other Stakeholders on the key market and political factors which affect the business and contribute to the overall strategic development of Dimensions in the areas of customer experience and public affairs.

In conjunction with the Managing Director, develop and implement a strategy for the continuous improvement of service quality across the Dimensions Group, operating an approach that can be characterised as “optimistic discontent”.

Develop and implement a Group approach to both Quality Improvement and continuous improvement, drawing on expertise and best practice models inside and outside of the group in order to evidence improvements and amend approaches in the light of evidence and research.

With Executive colleagues, work to drive operational innovation, stretch and challenge across the Dimensions Group and beyond organisational boundaries.

Ensure that the voice of the people we support and families are heard across all aspects of the Group’s activities and oversee the Group strategy for involvement and engagement.  Ensure that appropriate formal and informal involvement and engagement structures are in place that are co-produced with people we support and their families. Keep the structures under review to ensure that as best practice emerges from inside and outside of the organisation and structures can flex and change.

Ensure that policy and practice across the organisation is reviewed regularly to ensure that we maximize opportunities for involvement and engagement with people we support and their families.

Ensure that the clinical team work in support of Operations colleagues in order that our aspirations for improved health outcomes for people we support can be delivered.  Develop and implement specific campaigns and initiatives to respond to research regarding health outcomes.

Oversee the delivery of the Group’s Autism strategy, keep the strategy under regular review and report to the Executive team and the Board on the key deliverables within the strategy.

Responsible for the delivery of appropriate and evidenced-based clinical support  services (including positive behavior support and forensic practitioners) across the Group to ensure that Operations colleagues have the support they need to deliver great  outcomes for people we support and that the changing needs of people can be responded to.

Implement the agreed Public Affairs Strategy enabling the Group to influence government and opinion formers in order to bring about positive changes in the lives of people supported by Dimensions and wider society. Commission research to assist with this process and ensure that effective networks are developed and nurtured.

 

PERSON SPECIFICATION

Qualifications/ education

  • Demonstrable continuous professional development
  • Educated to degree level or equivalent (desirable)

Experience

  • Significant experience in a senior leadership position, including planning, budgeting, evaluating and change management
  • Significant experience in a senior leadership position within the commercial, public or third sectors
  • Experience of developing and implementing effective public affairs strategies where the voice of the customer is of prime importance throughout
  • Experience of developing and improving effective approaches to customer engagement and involvement within a diverse and complex organisation
  • Demonstrable experience of delivering continuous improvement
  • Experience of managing a team of clinical practitioners working to support Operational teams to deliver effective strategies to improve health outcomes for people supported
  • Experience of managing direct reports in a dispersed organisation
  • Experience of working and managing within a matrix management structure (desirable)
  • Experience of developing and implementing effective approaches to continuous improvement (desirable)

Skills

  • Excellent verbal and written communications skills, including active listening
  • Ability to speak publicly and present complex messages in a variety of ways to different audiences
  • Setting a budget and monitoring value for money achieved
  • Ability to communicate complex messages clearly to different audiences both verbally and in writing
  • Ability to negotiate and establish win/win outcomes with internal stakeholders and external customers
  • Ability to contribute to and excel within a collaborative environment
  • Excellent leadership skills
  • Ability to manage complex projects and balance multiple and conflicting priorities across multiple disciplines
  • Strong motivational leadership skills with a facilitative leadership style which brings out the best of people
  • Strategic thinking, creative problem solving
  • Ability to direct and deliver key projects and business strategies within agreed budgets and deadlines

Personal attributes

  • Strong commitment that people with a learning disability and autism should be active citizens within their communities
  • Inspirational leader with a ‘can-do-attitude’ and a proven ability to motivate
  • Commitment to equality, diversity and inclusion in all aspects of the role
  • Willingness to lead by example, with sleeves rolled up and to ‘walk the talk’
  • Ability to work with multiple deadlines and competing priorities
  • Track record of success in a rapidly developing organisation
  • Understanding of the needs of people with learning disabilities and autism
  • Commitment to Dimensions’ values and ethos and the role of people we support and families in all aspects of the work of the organisation
  • Commitment to team building and supporting the development of team members
  • Ability to travel within the UK with occasional nights away
  • A collaborative team player who can inspire confidence and trust from colleagues and Board members
  • Able to work largely self-directed, effectively manage one’s workload and meet deadlines

Terms of Appointment

  • A competitive salary will be agreed with the successful candidates, dependant on experience.
  • 30 days’ annual leave entitlement plus bank holidays
  • Additional £3,000 annual budget which can be spent flexibly on either: Buying additional leave; Additional pension contributions; Private medical care; An improved company car
  • Home based
  • Generous pension scheme
  • Company car
  • Long service awards
  • Life assurance

How to Apply

Anderson Quigley is acting as an advisor to Dimensions. An executive search process is being carried out by Anderson Quigley in addition to the public advertisement.

The closing date for Managing Director and Group Director of Regulatory Assurance applications is noon on Monday 20 September 2021.

The closing date for Group Director of Customer Experience applications is noon on Monday 11 October 2021.

Applications should consist of:

  • A full CV including the names and addresses of two referees. Referees will not be approached until the final stages and not without prior permission from candidates
  • Please complete a covering letter of no more than 2 sides of A4 which answers the following questions:
    • What motivates you to join Dimensions and why will you be successful?
    • What will you bring of yourself, your life experience and your perspective to the organisation?
    • As a leader, how will you apply the Dimensions values (Ambition, Courage, Integrity, Partnership, Respect)?
  • Please complete the following relevant online Equal Opportunity Monitoring Form:

Completed applications should be uploaded at www.andersonquigley.com/candidates using the above corresponding AQ reference numbers (multiple applications must be submitted separately under each relevant AQ reference number, please).

Should you wish to discuss the role in strict confidence, please contact our advising consultants at Anderson Quigley: Rob Hilyer on +44(0)7719 325 771 or Elyse Turner-Pearce on +44 (0)7808 648 559.

Search Timetable – Managing Director and Group Director of Regulatory Assurance

Closing date: noon on Monday 20 September
Longlisting: Friday 1 October
Preliminary interviews with AQ: w/c 4 and 11 October
Shortlisting: Friday 22 October
Psychometric Assessments: w/c 25 October
Final Panel and support interviews: Monday 15 November (Managing Director)
Monday 22 November (Group Director of Regulatory Assurance)

Search Timetable – Group Director of Customer Experience

Closing date: Noon on Monday 11 October
Longlisting: Friday 22 October
Preliminary interviews with AQ: w/c 1 November
Shortlisting: Friday 12 November
Psychometric assessments: w/c 15 November
Final Panel and Support Panel Interviews: Monday 6 December