Appointment of the Managing Director and Operations Director (OD)

Welcome

A welcome from our Chair 

Dear Applicant,

I am delighted that you have taken an interest in these roles – Managing Director and Operations Director – at Care Dorset.

Care Dorset is a new Local Authority Trading Company, wholly owned by Dorset Council. The company will start delivering services to Dorset Council residents from 3 October 2022. Whilst Care Dorset is new, more than 650 of our colleagues have been making a positive impact to the residents of Dorset since 2015 and in many cases, long before that. Those same colleagues will join Care Dorset – through a TUPE transfer – and are ready to play their part in Care Dorset’s success.

From October 2022, we will initially provide £24m worth of care services through 6 residential care homes, 15 centres providing day care, supported living, and reablement services.

Further information on both roles can be found below but, overall, we are looking for exceptional candidates with:

  • Proven track records.
  • Ambition to grow Care Dorset into a profitable and larger business.
  • The ability to position us as not only a great provider of care and support for the residents of Dorset but also an organisation that our colleagues are truly proud to work for and who enjoy coming to work.
  • Individuals who can create a culture where the voices of our customers and clients are heard and taken into account in both day-to-day delivery and in the future development of our services.

If you are confident that you have the skills, the vision, the passion and the commitment to make these ambitions a reality, we sincerely hope that you will apply.

Yours,

Mick Lowe
Chair, Care Dorset Board

About Care Dorset

The company will deliver services including:

  • Residential Care Homes (6 currently – all rated good by CQC)
  • Day Services for people with learning, cognitive, sensory or physical disabilities (older style mainly building based services, with 15 centres currently)
  • Supported Living for younger adults with learning difficulties
  • Reablement Services (current contracted level of 2500 hours per week)

Care Dorset will have an initial turnover of c£24m per annum, which represents 19.2% of the gross adult social care budget.

It is envisaged that the organisation will deliver some efficiency savings within the first three years of its operation as well as growing its market share through the provision of high-quality services that meet need.  It is also expected to develop to meet the needs of an ageing population – Dorset Council is expected to have an additional 24,000 people aged 85+ in the next 10 years.

Care Dorset’s vision, mission and values are yet to be agreed but we aim to produce this in collaboration with our staff colleagues, people who have care and support needs and their relatives.  Our intention is to deliver great quality services that achieve the best outcomes for Dorset Council residents.  Care Dorset will bring choices to life which offer opportunities that make a positive impact on people with care and support needs and their families, our colleagues and the communities in the Dorset Council area.

BACKGROUND

In 2014, the then three Councils in Dorset were delivering adult social care services for residents in-house.  A decision was made to transfer those services to a LATco (Tricuro) jointly owned by the 3 Councils (now owned by Dorset Council and Bournemouth, Christchurch and Poole Council). Tricuro started delivering services on 1 July 2015. This arrangement was intended to facilitate improvements in the services being provided and generate income which could be re-invested for the benefit of Dorset residents.  This has not been successful.

It was announced on 3 March 2022 that Dorset Council had taken the decision to end its contract with Tricuro and transfer care services for its residents to a new LATco, Care Dorset.  Care Dorset is wholly owned by Dorset Council.

Dorset Council are making these changes because it believes care services will be better provided by a company solely focused on the Dorset Council area.  Dorset Council recognises that Tricuro employees supporting its residents have worked hard to deliver high standards of care and want to build on this to further develop and improve services for residents.

Tricuro will continue to support people living in Bournemouth, Christchurch and Poole Council areas.

What we can offer you

We recognise that successful people place value on a range of benefits associated with their careers including receiving professional recognition, commensurate financial reward, job satisfaction, opportunity to innovate and a balanced approach to work and personal time. As your future employer we place importance on all of these aspects too.

Managing Director:

  • Salary of £110,000.
  • Plus, up to 5% based on delivery on an agreed set of measures.
  • Competitive pension scheme.
  • Access to Care Dorset benefits (as these are brought on stream).

Operations Director:

  • Salary of £85K-£90K.
  • Plus, up to 5% based on delivery on an agreed set of measures.
  • Competitive pension scheme.
  • Access to Care Dorset benefits (as these are brought on stream).

The roles

+ View details

Managing Director

Job reference:
AQ1503

THE ROLE

Reporting to the Chair of the Care Dorset Board, the overall purpose of the Managing Director will be:

  • To hold overall responsibility for the safe, efficient, and effective delivery of all services across Care Dorset and be commercially successful
  • Ensure the development and delivery of Care Dorset’s overall strategy and business plan
  • Create and lead a values-led organisation where those we support, and our colleagues are at the centre of all that we do
  • To build, support and unlock the skills of individuals and teams who will be the catalyst for positive change
  • To ensure the voices of our service users, carers and clients are heard and are taken into account in both day-to-day delivery and in the future development of our services

THE PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES

Profile and leadership

  • To undertake performance appraisals and performance review meetings and conduct regular meetings with the senior leadership team to discuss operational matters, risks to the business and progress initiatives to completion
  • To represent the organisation at relevant commissioning, stakeholder and partnership bodies as required
  • To network with other providers, engaging in relevant and appropriate forums to raise the profile of the organisation and increase opportunities for potential collaboration
  • To lead the organisation by example, showing evidence of integrity and honesty, demonstrating a full commitment to personal and professional values
  • As the most senior executive colleague, to be vigilant to the demands of a 24-hour per day, 7-day a week business and to respond as necessary

Reporting and transparency

  • To act at all times in conjunction with the Chair in a mutually supportive relationship which is open and transparent
  • To ensure the organisation’s Board and shareholders are kept informed and appraised of relevant intelligence which may affect the organisation
  • To ensure all reporting is relevant, accurate and timely by overseeing regular written reports or subgroups and provision of verbal reports and any updates according to the circumstance
  • To adopt an evidence-based ethos which demonstrates clear outcomes and informs advanced decision making

Compliance

  • To ensure that compliance with all statutory legal and regulatory requirements are met
  • In conjunction with the Finance Director, ensure that the organisation’s financial matters are managed effectively, and Care Dorset remains in good financial health, identifying risks and taking appropriate action
  • Responsible for all operational and organisational aspects of Care Dorset and their day-to-day operation, including colleagues at Head Office
  • Ensure that the organisation is compliant with the regulations imposed on It and all necessary returns are made and fully filed, ensuring – in conjunction with Finance Director – that all relevant auditing and financial reporting takes place and annual accounts are prepared and filed at the appropriate regulatory body on behalf of the organisation in accordance with any regulatory requirements

Strategy, growth, and visibility

  • To lead on the development, evolution, and successful delivery of the Care Dorset strategy which meets the needs of the market it serves in-line with its overall vision and that of its shareholder
  • Seek out, develop, and nurture partnerships for the benefit of the organisation and the wider health and social care sector
  • To have a robust and comprehensive awareness and understanding of the health and social care sector
  • To be responsible for the successful delivery of the financial and other objectives of Care Dorset strategy and business plan, in conjunction with the Board and the shareholder
  • To deliver new initiatives which preserve and enhance financial sustainability and growth in profits, ensure effective interventions, and promote service growth where opportunities exist that are both viable and scalable
  • Provide effective strategic and inspirational leadership to take colleagues and peers through change and onto new opportunities which provide social and financial value
  • To ensure the financial targets are delivered by monitoring progress and taking such action as is necessary to achieve targets and met strategic objectives

PERSON SPECIFICATION

Must have:

  • Proven ability to work successfully with a Board including non-executive directors
  • Significant demonstrable experience of leading an organisation delivering a complex range of activities with a significant budget and of comparable complexity
  • Experience within the adult social care sector, including residential, community and reablement services
  • Track record of successful management of delivering change within a collaborative stakeholder environment
  • Evidence of excellent communication skills and proven ability to be an effective advocate and to influence stakeholder opinion
  • Track record of managing complex financial budgets and a proven ability to work with complex statistical, financial and performance information
  • A robust understanding of, and track record in, risk management and effective corporate governance
  • Effective communication skills with the ability to act as an advocate and champion on a local and national stage
  • Knowledge of, and credibility within, regulated and governance led environments

Personal style and behaviour

  • The ability to work effectively as part of a leadership team and take the lead in the corporate decision-making process
  • The ability to lead, inspire and coach, demonstrating commitment to achieve service development and improving quality
  • A respected individual with a track record of delivery
  • A credible and persuasive leader who leads by example, inclusively, and is prepared to share expertise and know-how
  • A genuine commitment to values and understanding of equality, diversity and inclusion
  • Demands high performance of self and colleagues, working positively and effectively
  • Takes calculated risks consistent with our values to achieve goals
  • Challenges and confronts conflict, brokering solutions in order to make progress
  • Looks to the future, is able to see links and opportunities that others might miss
  • Applies concepts and learning from outside own field / environment, looking ahead over the long-term to deliver improvements and avoid problems
  • Acts as champions and role model, putting the organisation’s needs first and upholding goals and decisions, even when it is difficult to do so
  • Supports others to work together to develop solutions, avoiding blaming others when things go wrong
  • Creates and communicates a compelling, consistent vision that generates excitement and commitment at all levels of the organisation
  • Celebrates and promotes service and successes
  • Acting with integrity and in the best interests of Care Dorset’s colleagues and the community as a whole
  • To nurture teams and individuals to be the best they can be, acting as the catalyst which unlocks opportunity for professional and personal growth by creating an environment of empowerment and an ethos of supported accountability

Good to have:

  • Educated to degree level or equivalent and an appropriate professional qualification
  • Experience of public / private collaborative business models, ideally within a Local Authority Trading Company environment
  • Health sector experience
  • Experience of leading on large and complex projects from inception through to successful delivery
+ View details

Operations Director

Job reference:
AQ1505

THE ROLE

Job Title: Operations Director
Responsible to: CEO
Staff Numbers: c.700
Location: Dorset Area

Overall Purpose

The Operations Director will:

  • Be responsible for the oversight and leadership of all operational aspects of Care Dorset’s services, in line with the strategic aims of Care Dorset by delivering high-quality, safe, compliant, and viable care and support.
  • Be an active and influential member of the Board, ensuring the operational needs of the organisation are embedded in its approach and planning.
  • Provide leadership and support to your team to enable them to be the best they can be, striving to enhance services that meet and exceed individual need and aspiration.

PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES

Compliance

  • You will monitor, enhance, and act upon, quality framework practices, guiding and leading from an operational perspective to ensure Care Dorset operates to the highest standards, complying with all regulatory and contractual requirements.
  • Inform colleagues and stakeholders of operational trends and potential difficulties that may impact Care Dorset’s regulatory requirements, and to suggest and implement were appropriate, solutions which enable Care Dorset to continue to maintain its high standards.
  • Be familiar with day-to-day operations, allowing you to anticipate and address potential risks and challenges, ensuring all risks relative to the safe operation of all Care Dorset’s services are monitored, transparent and addressed.
  • Be the Nominated Individual (Responsible Individual) with the regulatory authority – the Care Quality Commission.
  • Work with colleagues and or partners to ensure all employees are properly inducted, qualified, regularly trained and in line with regulations and expected quality standards.

Performance

  • To provide support, advice and coaching as required, ensuring that service standards are understood and implemented to enable the best possible standards are delivered whilst ensuring that budgets are adhered to.
  • To visit all services as regularly and frequently as possible, meeting with direct reports and other colleagues on operational and workforce matters including performance and disciplinary issues.
  • Ensure staffing levels are maintained and the operational and quality teams work efficiently and economically with qualified and appropriate personnel.
  • Ensure teams have measurable objectives, regular reviews of performance and the opportunities to develop skills, leading to a culture of high performance and continuous improvement.
  • To contribute to the overall management of the organisation. through regular team and one-to-one meetings.
  • To ensure a person-centred and an outcome focussed approach is maintained for all people we support.
  • Ensure all financial objectives are reviewed and met.

Leadership

  • To supervise, develop, support and coach your team
  • To work alongside the Board in the overall leadership of the organisation, being proactive and solution focussed.
  • Attendance at board meetings, contributing to strategic direction, operational reports and other performance and activity matters when necessary.
  • Work closely with HR colleagues to act as part of the disciplinary process as required, such as conducting appeal hearings, and processing claims when necessary, advising the Managing Director and working under their direction at all times.

Development

  • Lead on the research, development, and launch of safe, viable and new services that meet the values and strategic intent of Care Dorset.
  • To contribute to the business development and marketing functions to raise the profile of Care Dorset to attract new clients and colleagues to the organisation.
  • To propose improvements and greater efficiencies where possible in the development of Care Dorset.
  • Work proactively to design and meet market demands through working with commissioners to seek out new, scalable, and viable services that fit with the strategic direction of the organisation.

General

  • To attend meetings or liaise with colleagues at specific locations. He/she will also be expected to meet key stakeholders or external partners as the need arises.
  • As the most senior Operations employee, to be vigilant to the demands of a 24 hour per day, 7 day a week business and to respond as necessary.
  • Work with internal colleagues as well as representing Care Dorset to external stakeholders such as, but not limited to, CQC, partners, Local Authorities and Relatives, when required.
  • To work in co-operation with the Managing Director and other members of the Board to ensure the successful delivery of strategic and operational objectives.

These responsibilities and accountabilities are not restrictive, and the role may be required on occasion to undertake other duties. This will not substantially change the nature of the role.

PERSON SPECIFICATION

Must have:

  • Experience of operational leadership of an organisation delivering a wide range of activities with a significant budget and of comparable complexity.
  • Experience within the adult social care sector, residential care, day care and reablement services.
  • Knowledge of and credibility within, regulated and governance-led environments.
  • Track record of managing complex financial budgets and a proven ability to work with complex statistical, financial and performance information.
  • Strong business acumen with exceptional judgment, particularly in measuring and managing risks.
  • Experience of holding nominated individual status with CQC.

Knowledge, Skills, and Abilities

  • Evidence of excellent verbal and written communication skills
  • Proven ability to be an effective advocate and to influence stakeholder opinion.
  • Clearly demonstrates organisational skills to prioritise and manage multiple time-sensitive projects simultaneously.
  • A willingness to assume a substantial workload to meet timing and project goals
  • Strong propensity to nurture talent and provide mentorship at all levels.
  • The mindset to develop long term effective and efficient working practices.
  • Initiate solutions, successfully influence and interact with all staff levels to implement strategy, initiatives, and goals.
  • Educated to Degree level or equivalent, or appropriate professional qualification.
  • The ability to work effectively as part of a leadership team and take the lead in the corporate decision-making process including an understanding of, and track record in, risk management.
  • Ability to lead, inspire and demonstrate commitment to achieve service development and improve quality.

Personal Style and Behaviour

  • A respected individual with a track record of delivery.
  • A credible and persuasive leader who leads by example, inclusive, and prepared to share expertise and know-how.
  • A genuine commitment to values and understanding of diversity and equality.
  • Challenges and confronts conflict, brokering solutions in order to achieve goals.
  • Acts as a champion and role model, putting the organisations needs first and upholding goals and decisions, even when it is difficult to do so.
  • Supports others to work together to develop solutions, avoiding blaming others when things go wrong.
  • Celebrates and promotes service and successes.

How to apply

Anderson Quigley is assisting Dorset Care in these appointments. An executive search process is being carried out by Anderson Quigley in addition to the public advertisements. 

Should you wish to discuss any of these roles in strict confidence, please contact Helene Usherwood on +44(0)7719 322 669 or helene@andersonquigley.com or Elyse Turner-Pearce on +44(0)7808 648 559 or elyse@andersonquigley.com.

The closing date for all applications is noon Monday 4 July 2022.

Your application should consist of: 

  • Your CV (no more than three sides).
  • A supporting statement (no more than two sides) that sets out why you think this role is right for you and how you meet the requirements.
  • Please complete an Equal Opportunities Monitoring Form:

AQ1503 – Managing Director
AQ1505 – Operations Director

Completed applications should be uploaded at www.andersonquigley.com/candidates using the corresponding reference number above.

Timetable

Closing date: noon Monday 4 July 2022
Shortlisting: 6 July 2022
Referencing / informal conversations: 11 & 12 July 2022
Formal Panel Interviews Managing Director: 18 July 2022, face to face in Dorchester
Formal Panel Interviews Operations Director: 28 July 2022, face to face in Dorchester