GP Care is an award winning social enterprise providing specialist health care services in the south west of England and South Wales. Since we were formed in 2006, we have seen over 250,000 patients and receive world class patient feedback with 96% of those who use our services rating us as excellent or very good. In our last full inspection by the Care Quality Commission (CQC) we were rated overall as good (published April 2020).
We currently provide a range of services in partnership with the NHS including community urology one stop shop service to three Integrated Care Board areas, a DVT diagnostic service in Bristol and have recently expanded our service provision into Wales providing a Non Obstetric Ultrasound service, working with NHS Cardiff and Vale University Health Board to support their post covid recovery.
We exist to reduce hospital waiting lists and patient waiting times by increasing the availability of rapid access specialist diagnostic, assessment and treatment services in local health care communities. To achieve this, we work in partnership with NHS Hospitals, GPs, and Integrated Care Boards.
Our vision is simple ‘We want to provide more services to more people closer to home’. We want to do this as we know that our services provide timely access to treatment and are well regarded by our patients and Commissioners.
Our Service Strategy
We have developed a new Service Strategy which focuses on further enhancing our collaboration with the NHS as part of recovery from the pandemic. Instead of a lengthy document, we have developed a short 4 minute video to describe our ambitions which can be viewed here.
We aim to provide more care in the community and closer to home, taking the pressure off hospital-based services. We have a strategic partnership in its infancy with Cobalt, a registered charity based in Cheltenham where service development opportunities may arise and will continue to work in partnership with other organisations in delivery of world class services.
Our Strategic Aims
Alongside our new Service Strategy, we have developed a set of tangible strategic aims and values following engagement with stakeholders, both internal and external to the organisation. Our ambition for growth is not based on some vanity or egotistical exercise, but on increasing the benefits to the communities we serve – more patients receiving great patient care, a variety of employment opportunities for local people and playing our role in addressing health inequalities.
We aim to:
Expand services we currently operate to other areas providing high quality services to more people.
Move into other service specialties which would benefit from our community one stop approach.
Further enhance our positive culture and provide greater training and development opportunities for our staff as we expand our services.
Create strong partnerships with organisations with similar values that enhance our service offerings.
Improve service quality through innovation and by adopting practical ways of involving patients in the design and delivery of our services.
Contribute to addressing health inequalities by tailoring our services to the diverse communities we serve.
Ensure our services are financially and environmentally sustainable, achieving accreditation standards that endorse our service quality.
We have a one stop shop Community Urology service model which provides assessment, treatment and discharge all through one appointment in 3 Integrated Care Board areas (Gloucestershire, BNSSG and BSW). We provide this service in an integrated way working with primary care and Acute Hospitals. We believe this model is unique and as part of our growth aspirations over the next few years we want to promote and replicate this model in other ICBs.
We also believe that the one stop shop model is equally applicable to other specialties and are keen to work with Acute Trusts and Commissioners in how we can ease pressures in other service areas. We run a small private Minor Surgery service and we believe there is opportunity to expand this, which would enable us to re-investment more into our services with the NHS.
It’s not just what we provide in terms of our services, it is how we provide these services which is important to us.
We truly believe that living our values of ‘Aiming HIGH’ will ensure we maintain and further improve the quality of our services for the benefits of patients. The culture of the organisation led by the Board, is based on our values and are tested in everything we do – supervision; appraisals; service development and through our partnerships.
Honesty – being fair and truthful
Integrity – listening without judgement and being respectful
aGility – being able to mobilise solutions quickly
Humility – keep an open mind and continuously learn and improve