Appointment of the Director of Library, Technology and Information and the Director of Communications, Marketing and Student Recruitment

Welcome

Thank you for your interest in joining the University of Gloucestershire.  This site covers two exciting career opportunities at the university, one leading our Department of Communications, Marketing and Student Recruitment (CMSR), and the other leading our Department of Library, Technology and Information (LTI).

At the University of Gloucestershire, we are dedicated to the wellbeing of our students and our community.  We aspire to enable every student to achieve their full potential, through outstanding support for their learning and giving them a broad, and rich experience, which prepares them well for rewarding lives and successful careers.  As an anchor institution for our county and region, we work with partners towards the economic, social and cultural prosperity of the communities we serve.

We pride ourselves on being an academic community which values positive human relationships, promoting belonging, and supporting individuals to flourish.  In challenging times for the university sector, we continue to thrive, achieving real progress and success in student satisfaction, graduate employment and community impact.

Both CMSR and LTI have crucial roles to play in building on this progress.  Our Student Recruitment team has won recent awards for excellence and innovation, keeping the university ahead in highly competitive times. Our integrated LTI department, converging libraries with technology and information services, is central to giving our students outstanding support for their learning.

If you are interested in developing your career at a forward-thinking, ambitious university with a real commitment to our students and our community, I look forward to hearing from you.

Best wishes

Stephen Marston
Vice-Chancellor

About us

The University of Gloucestershire has a heritage stretching back 180 years. The University has grown into a diverse, vibrant community of 9,000 undergraduate students, 1,000 postgraduate students and 1,400 staff from across the world. With campuses in the spa town of Cheltenham and historic city of Gloucestershire, the University offers students a safe, dynamic and exciting place to learn, grow and make connections and shape the world.

Organised in Schools of Business and Technology; Art and Design; Education and Humanities; Media; Health and Social Care; Natural and Social Sciences; and Sport and Exercise, the University has long excelled in Education, Media, Sport and Fine Art. The institution has an international reputation for its achievements in sustainability, regularly winning top positions in league tables. With outstanding research in academic fields such as the environment, the humanities and sport sciences, the University’s Countryside and Community Research Institute is the largest specialist rural research centre in the UK.

From the moment they arrive, students make meaningful contributions to life both on campus and in the wider community. Gloucestershire is celebrated for its longstanding and diverse cultural and sporting scene and the University’s staff, students and alumni contribute to this. The University runs the international Cheltenham Illustration Awards and is an active participant in Cheltenham’s renowned cultural festival scene.

With a commitment to supporting economic growth, the University works with local further education colleges and schools to improve access to higher education, and is extremely proud to offer such outstanding student support in what is a personal and nurturing environment. This adds breadth and richness of experience that enables students to achieve their full potential with and beyond the University’s walls. Furthermore, the University has worked with the GFirst Local Enterprise Partnership to develop the Growth Hub which supports local economic growth by giving businesses access to skills, innovation, advice and expertise.

As a Gloucestershire institution, its contribution to the wellbeing of the local community is outstanding.

For more information on our University, please see the links below.

To view the 2017 – 2022 Strategic Plan please click here.

To view the Academic Strategy please click here.

To view the Student Charter please click here.

To view the Information Strategy please click here..

Living and working in Gloucestershire

Gloucestershire is a great place to work. From chic shopping to the great outdoors, it enjoys 21st century living embraced by picture-perfect views.

Only eight miles apart, Cheltenham and Gloucester are very different places, yet both are attractive, vibrant and interesting places to live, offering something for everyone.

CHELTENHAM
From nightclubs to National Hunt racing and a wealth of festivals, leafy Cheltenham has something for everyone, night and day. Cradled by the Cotswolds, everything from windsurfing to canoeing on the South Cerney Lakes is only a bus away.

Cheltenham town plays host to a number of exciting events throughout the year. The world famous National Hunt Festival at Cheltenham Racecourse draws an international crowd, as does the Times Festival of Literature. The event calendar doesn’t stop there, each year we also look forward to festivals of Jazz, Food and Drink, Poetry, Comedy, Music and Science.

GLOUCESTER
First put on the map by Emperor Nerva and having taken shape on the River Severn, Gloucester’s Victorian Docks are packed with things to see and do. Its ancient cross is now a gateway to shops, cafes and markets and its bustling streets contrast with the calm of the city’s ancient Cathedral, which has dominated the view for a millennium.

Gloucester City also boasts an impressive events list, with a festive Victorian Christmas Market, the Gloucestershire Quays Food Fayre, the Dragonboat Regatta, alongside great shopping and all nestled in beautiful English Countryside. Rugby fans can also catch the action at Kingsholm Stadium, home to Gloucester Rugby.

For more information visit: www.visitcheltenham.com or www.exploregloucestershire.co.uk

The roles

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Director of Library, Technology and Information


AQ527
Responsible to: Dean of Academic Development
Responsible for: Associate Director and University Librarian; Head of Technical Delivery; Department Administration Officer

Job purpose

The Library, Technology and Information Service is at heart an academic service that is integrated within the curriculum and co-curriculum delivered to each student. It supports the research needs of staff and students, while also enabling staff in the University to do their part in supporting students.

The service has two primary functions:

  1. The delivery of information and digital resources to the University, including providing the skills and training to get the most from those resources. In partnership with the Academic Development Unit, the Service curate a rich set of resources covering books, on-line material, and resources generated by the University. This function covers holistic management of our information resources including security.
  2. The delivery of the technology services to support those information resources (and generally enabling the wider University to operate effectively). This includes: the provision and support of desktop and mobile equipment to support classroom teaching, as well as supporting business functions and research; and the delivery and support of all business critical IT systems that support the University’s business processes.  The LTI Service primarily configures and supports commercial off the shelf systems, but has the ability and skills to develop and innovate novel functions where the University benefits.

The above two functions are delivered through an integrated customer service management approach. This covers front-line services including: a Library and IT Helpzone, centred in each Library space to support student and staff in the most convenient way possible; as well as a telephone-based Helpdesk support.  Service management is also embedded in the way that we treat all customer requests and problems, monitoring delivery to a set of University-agreed service levels.

The Director of LTI is a member of the University Management Forum with responsibility for the strategic leadership of the LTI Service and is accountable for ensuring the effective provision and use of information resources by staff and students.

The post holder is responsible for leading the Information Strategy work of the University, and will understand trends and practice across the HE sector to keep the University of Gloucestershire at the forefront of supporting students.

The post holder is expected to represent the University in relation to information and IT in the successful development and negotiation of partnership working. The post holder is also responsible for University representation at relevant professional bodies (including SCONUL and UCISA).

This post holder is expected to have a broad range of technical competence, and is accountable for the technical coherence of the technology systems in use by the University. The post holder will maintain an affordable solution that still meets the ambitions of the University’s strategic plan to make effective use of technology in its approach to teaching, learning and research.

Main duties and responsibilities

1.1 University’s technology and information services, advising UEC and Council on appropriate policy and direction. This includes the development and maintenance of the University’s Information Strategy.

1.2 Develop and manage exemplar library and technology services, making a major contribution to the positioning of the University within the Teaching Excellence Framework.

1.3 Provide strong leadership, direction and management to the Department through:

1.3.1 Promotion of a customer-focused and professional culture, delivering service and meeting the quality and professional standards needed by the University;

1.3.2 Effective performance management and motivation of the staff of the Department and the development of relevant performance indicators to assure effective monitoring of performance;

1.3.3 Prudently managing the Department’s budget, including developing resourcing solutions for funding innovation, new services and future growth, and promoting income generating ideas for the Department;

1.3.4 Ensuring that the Department remains committed to innovation and service delivery through continual professional development, networking and partnering.

1.4 Develop strong relationships with senior stakeholders across the University to ensure the service is both supporting and creating opportunities for the Schools and other Professional Departments in the further development of the University’s student experience.

1.5 Lead University-wide projects that promote greater use of technology and information and ensure the University takes an active role in sector-wide projects that promote the use of information, technology and data, both to benefit the University and to promote the University positively across the sector.

1.6 Be accountable for the coherence of information technology services across the University.

1.7 Define and manage the strategic information risks to the University, including appropriate business continuity and disaster recovery processes, and supporting the University’s data protection policy.

1.8 Represent the University at national and local forums, to promote the University as a service innovator that shapes good practice within the HE sector.

1.9 Be the University’s lead contact with JISC, to promote the services available and to influence the roadmap of JISC’s services in the interests of the University and the wider sector.

1.10 Participate actively in national professional associations such as SCONUL and UCISA in order to both contribute to sector-wide dialogue regarding IT and library innovation and to be able to contribute to the development of best practice at the University.

1.11 Contribute actively to the information and IT profession within Higher Education through contributions to professional associations, conference papers and publication of accounts of professional practice.

1.12 Represent the University in discussions with current and potential partners in relation to IT infrastructure requirements and links, e.g. with the NHS, local F.E partners, international partners and business through the Growth Hub.

1.13 Ensure appropriate data returns to professional bodies, including SCONUL and UCISA.

PERSON SPECIFICATION

Attainment Qualifications

  • A relevant Degree or equivalent qualification;
  • Management qualification or training; and
  • Relevant postgraduate qualification (desirable).

Previous experience

  • Experience of managing/leading information services in a complex organisation;
  • Experience of developing innovative and strategic services;
  • Experience in delivering excellent customer service;
  • Experience of managing change effectively;
  • Experience in delivering best value from information resources;
  • Project and programme delivery of complex information systems and services; and
  • Experience of leadership in an education institution or relevant public sector/knowledge-led industry.

Training/Specialist skills

  • Strong leadership, management and role-model skills;
  • Understanding of the process for implementing successful business change;
  • Excellent and empathetic communication skills with a proven record of ability to work effectively with a wide range of people and effectively communicate a vision;
  • Persuasive advocacy, negotiating and influencing skills;
  • Ability to encourage innovation and creativity;
  • Ability to solve technical problems, quickly and under pressure;
  • Proactive problem-solving; and
  • Ability to motivate self and others.

Other requirements

  • Commitment to keep abreast of relevant pedagogic developments relating to technology and use of information particularly within the HE sector.

Special conditions

The post holder may be required to work on any University site or any other reasonable location where the University is undertaking its business.  Additionally, the post holder may be required to attend conferences and seminars to inform decision-making and future strategy.  Some evening and weekend working will be required as part of routine activities.  The postholder will also be required to respond to out of hours calls on a regular rota, as a member of the LTI Leadership Team, and in support of the University’s incident response framework.

For more information on the University’s three campuses please click here.

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Director of Communications, Marketing and Student Recruitment


AQ529
Responsible to: Vice-Chancellor
Base Location: Pitville Student Village, Cheltenham

Job purpose

The Director leads a large department covering communications, marketing, student recruitment, branding, widening participation and admissions. The focus of the directorate is to ensure all activities are fully integrated to maximum effect, leading and managing our recruitment strategy, reinforcing the university’s brand, reputation and strengths, and delivering our student recruitment goals.

The post carries strategic and operational responsibility for a range of related University functions and processes, including the development and production of marketing materials and corporate public relations; alumni relations; outreach/widening participation activity; a range of externally focused projects and sponsorship arrangements; communications, admissions and applicant experience.

Main Duties and Responsibilities 

Primary Functions

  1. Take the lead across the University for setting strategy and managing delivery for the University’s student recruitment programme in order to meet recruitment targets.
  2. Lead the University’s wider marketing, recruitment and communications services, advising the University Executive Committee and Council on appropriate policy and direction. This includes development and delivery of the University’s Marketing Strategy.
  3. Lead the Department to motivate and inspire staff to deliver a high quality, customer focussed and professional service that meets the business objectives of the University.
  4. Give strategic direction and leadership to the Department, ensuring that it is innovative, forward-thinking and adaptable in meeting the challenges of a competitive environment for recruitment and marketing.
  5. Develop the University’s social media, digital and website activities in order to achieve greater reach and impact, adopting innovative approaches, and maintaining oversight and awareness of new and innovative practice in recruitment and marketing across the University sector.
  6. Lead, manage and develop a high performing senior team for the Department.
  7. Ensure that all aspects of the Department’s delivery meet expected performance standards, delivery timescales and compliance with governance requirements.
  8. Provide oversight of the management of the Department’s budget, ensuring that all expenditure delivers good value for money. Ensure the innovative use of resources to achieve on-going growth.
  9. Manage strategic relationships and re-procurement for the University’s media and marketing contracts.
  10. Provide the strategic lead for raising the external profile of the University of Gloucestershire regionally, nationally and internationally.
  11. Develop strong relationships with senior stakeholders across the University to ensure the Department both supports and creates opportunities for UK and international student recruitment, outreach and communications and branding.
  12. Deliver strong internal communications (for staff and students) to help foster a professional, engaged, informed and inclusive working environment.
  13. Lead the provision of high-level analysis and interpretation of the University’s competitive market position in relation to new policy decisions and sector-specific/competitor data.
  14. Lead participation and involvement in sector-wide projects that promote the use of collaborative outreach with schools and colleges and other actions designed to raise the aspirations of people who may benefit from higher education, particularly amongst under-represented groups.
  15. Take lead responsibility for the University’s Admissions policy – be the University’s lead contact with UCAS to influence the roadmap of UCAS and UCAS Media services in the interests of the University and the wider sector.
  16. Lead the University’s media communications and media relations programme.
  17. Champion the use of social media and digital communications technologies within the University to ensure that all Schools are able to disseminate their marketing messages in a relevant and timely manner, complying with legal (CMA) guidelines.
  18. Actively engage in professional development through membership and participation in relevant professional activities, and build active networks with peers across the HE sector.
  19. Undertake any other duties and responsibilities commensurate with the grade of the post, properly directed by the line manager. These variations will not change the general character of the post or the level of responsibility entailed.

PERSON SPECIFICATION

Attainments and  Qualifications

  • Education to degree level.

Previous Experience

  • A strong track record of leading successful student recruitment campaigns in higher education and with evidence of innovative approaches that were fully integrated with marketing, brand and communciations.
  • Evidence of successful staff leadership, motivating and managing to achieve high performance.
  • Evidence of budget management, ensuring effective prioritisation of resources to achieve business plans and to meet key performance requirements.
  • Experience of leading/contributing to strategy development evidencing innovation and an approach that involved wider consultation.
  • Evidence of successful delivery of results against challenging targets.
  • Experience of working with internal and external senior stakeholders, with an ability to negotiate and agree strategic priorities.
  • Experience of developing and working with university access agreements (desirable).
  • Experience of using outsourcing to deliver specialist services (desirable).

Training and specialist skills

  • Good leadership skills with the ability to inspire and motivate staff to deliver their best.
  • Able to influence institutional strategy in the areas of expertise and to provide strong thought leadership.
  • Planning, project management and organisational skills.
  • Excellent written and oral communication skills, with the ability to communicate complex information to a variety of audiences, internal and external.
  • Proven presentational skills and with complex subject material.
  • Specialist knowledge of the UCAS system (desirable).

Disposition

  • Focused on delivery, to achieve impact and results.
  • Ability to develop good working relationships, with directly managed staff, with peers and with external stakeholders, to build rapport and to resolve conflict.
  • Ability to act corporately.
  • Commitment to excellent customer service.
  • Able to work under pressure.
  • Self-motivated and able to act on own initiative.

Circumstances

  • Able and willing to work, on occasions, evening and weekends, sometimes involving travel within the UK and abroad.  Flexibility to accommodate peaks in workload.

To view the CMSR organisation chart, please click here.

Terms of appointment

  • This post is offered on a full time, permanent basis.
  • The salary will be agreed with the successful candidate.
  • Staff at Grade 12 and above are entitled to 32 days annual leave a year plus bank holidays and 3 closure days.
  • Local Government Pension Scheme.  If the successful candidate is already a member of the University Superannuation Scheme they can continue that pension membership.
  • The University is committed to supporting flexible working arrangements (subject to business needs) in order to recognise personal circumstances.

How to apply

Anderson Quigley is acting as an advisor to the University, an executive search process is being carried out by Anderson Quigley in addition to the public advertisement.

Should you wish to discuss the role in strict confidence, please contact Ed Pritchard on +44 (0)203 457 0948.

The closing date for applications for the Director of LTI is noon on Friday 14th June 2019. 

The closing date for applications for the Director of CMSR is noon on Monday 24th June 2019.

Applications should consist of:

  • A full CV.
  • A covering letter outlining how you meet the points of the person specification.
  • Please include details of two referees in either your CV or covering letter, though please note that we will not approach your referees without your prior consent and only should you be shortlisted.
  • We would be grateful if you would click the following links to complete an Equal Opportunity Monitoring Form.
    • Director of Library, Technology and Information – AQ527
    • Director of Communications, Marketing and Student Recruitment – AQ529

Completed applications should be uploaded at www.andersonquigley.com/candidates using the corresponding reference numbers above.

Timetable

Director of Library, Technology and Information

Closing date: Noon on Friday 14th June
Longlisting: Thursday 27th June
Preliminary Interviews with AQ: w/c 1st July
Shortlisting: Friday 12th July
Final Panel Interviews Wednesday 24th July

 

Director of Communications, Marketing and Student Recruitment

Closing date: Noon on Monday 24th June
Longlisting: Thursday 4th July
Preliminary Interviews with AQ: w/c 8th and 15th July
Shortlisting: Thursday 25th July
Final Panel Interviews Thursday 8th August