Appointment of the Academic Registrar

Aston University

Welcome

Professor Osama Khan
Deputy Vice-Chancellor

About the University

Founded in 1895 and a University since 1966, Aston has long been recognised for its world-class teaching quality and strong links to business and the professions. Located in the centre of Birmingham our green, 40-acre campus houses all the University’s academic, social and accommodation facilities for our community of 20,000 students.

Aston University is an agile and innovative organisation that thrives on collaboration and partnerships with businesses and the community. We are ranked 25th in the United Kingdom in the Guardian University Guide 2024. Our integrated placement year, our applied high-impact research, and our commitment to enhancing the employability and social mobility of our students, all help to make Aston University distinct both nationally and internationally.

Students from over 120 countries choose to study at Aston University – a safe and friendly campus enjoyed by a global, multicultural community. Birmingham is one of the UK’s most diverse cities and home to an unrivalled cultural heritage, top sporting events, music, performing arts and outstanding world cuisine.

The University has been recognised by a number of awards, including The Guardian 2020 University of the Year Award and Entrepreneurial University of the Year Award. But most importantly, we are highly regarded by our students at Aston University. In the 2023 National Student Survey, we ranked 11th in the sector in the Student Voice Category, and significantly outperformed sector benchmarks in four of the seven categories. We recently received a Gold TEF Award for Student Experience.

We have an award-winning Careers and Placements team, who were named the best University Placement Service in the UK at the 2022 National Undergraduate Employability Awards. Employability is embedded into everything we do at Aston University. We finished runner-up in the Graduate Employment category at the Times and Sunday Times University Guide 2024 and were ranked 29th in the UK for graduate prospects in the Complete University Guide, 2024. Our staff are committed to doing all they can to meet the needs of students and in assisting them to achieve their career ambitions on graduating.

The 2021 Research Excellence Framework (REF) assessments published in May 2022, ranked 79% of Aston University research as ‘world leading’ (4*) or ‘internationally excellent’ (3*). We are building on our world-class research capability to help transform industries, support economic growth, and improve lives. Our research is organised within comprehensive interdisciplinary University Research Institutes and across a wide range of outstanding research centres and research groups. See our our awards and rankings here.

2030 Strategy

Our 2030 Strategy – Inclusive. Entrepreneurial. Transformational.

In September 2023, following an extensive process of engagement with our community, we were proud to launch our Strategy for 2030.

Through this process explored possible scenarios for our future within our city, our region, and more broadly within the national and international context, and how we navigate the challenges of a changing world. The culmination of this was three things which will define our future, each of which requires strategy and hard work to achieve.

We will be Inclusive. From the beginning, our founder’s dream was that Aston University would be defined not by whom we exclude but by whom we include and how they succeed. Inclusion and diversity: these two essential values go right to the heart of who we are as a university. Each and every one of us here at Aston University is unique, and we are proud of that. We come from different backgrounds and cultures and have different experiences, skills and ideas. We all belong here at Aston University, and in Birmingham, one of the most welcoming, diverse, and inclusive cities on Earth.

We will embrace our innovative past and become a truly Entrepreneurial university. The past two decades have been witness to the most frenzied period of innovation and creativity in the history of the world. We’ve made significant strides in almost every field, driven in particular by science, technology and digital transformation. Connectivity has exponentially multiplied human progress. With the Birmingham Innovation Quarter (B-IQ) here at Aston University we are co-creating an innovation ecosystem of global significance with all the essential ingredients, to enable innovation at scale and pace, attract enterprising talent, and create enterprising graduates – our future leaders of innovation and change.

Thirdly, our vision of Aston is as a Transformational university measured by the positive impact that we achieve for our people, students, businesses, and the communities we serve. Being Transformational means thinking and acting differently beyond the conventional boundaries of today, as we create a more agile and adaptive university, a learning organisation for the future powered by digital innovation.

Our Vision, Purpose and Values

Vision

Our Vision is to be a leading university of science, technology, and enterprise, measured by the positive transformational impact we achieve for our people, students, businesses, and the communities we serve.

Purpose

Our Purpose is to make our world a better place through education, research, and innovation, by enabling our students to succeed in work and life, and by supporting our communities to thrive economically, socially, and culturally.

Values

Ambition: our ambition drives us to advance and accomplish our goals, strive for excellence, and impact, and create value for our beneficiaries and communities.

Collaboration: we believe in the value of working together for a shared purpose, by engaging and collaborating across our teams and disciplines, as well as with our beneficiaries.

Inclusion: we provide an inclusive, caring, and empowering environment for all and respect and support the values that diversity and inclusion bring to our whole community.

Innovation: we nurture an innovative environment that values new ideas, seeks diverse perspectives, and pursues game-changing innovations that make a positive impact.

Integrity: by valuing honesty, trust, fairness, and ethical behaviour, we always act with integrity and hold ourselves and others accountable

Our Colleges and Schools

Our Colleges and Schools provide the academic structure for our outstanding educational offer to our students, reflecting our history and providing a platform for us to deliver our Strategy 2030.

College of Business and Social Sciences

  • Aston Business School
  • Aston Law School
  • School of Social Sciences and Humanities

College of Engineering and Physical Sciences

  • School of Engineering and Technology
  • School of Computer Science and Digital Technologies
  • School of Infrastructure and Sustainable Engineering

College of Health and Life Sciences

  • Aston Medical School
  • Aston Pharmacy School
  • School of Biosciences
  • School of Optometry
  • School of Psychology

Our students

OUR STUDENTS – Ready for work and life

Under our Strategy 2030 we have established five key value propositions which we will provide to all our students, which the CSO is central to the delivery of:

  1. Skills and support needed to enhance lifelong career potential.

Engagement with business and industry is central to all that we do at Aston. Professional practice will be embedded in our courses, while at UG level undergraduate level, all students will undertake an Aston Power Skills stackable module which develops digital skills; build leadership, management, and entrepreneurship skills; and develop an awareness and understanding of environmental sustainability and its implications for professional practice.

  1. An environment and tools for a positive approach to health and wellbeing as a life skill.

We will develop a positive, data-informed approach to health and wellbeing as an important life skill and provide integrated healthcare support through the interconnectedness of the new Aston Health Services Hub and our Sports Centre.

  1. Unique opportunities to personalise individual learning journeys.

Recognising the unique interests of each student all taught provisions will enable our learners to make choices about what, and how, they study and the nature of their assessment, while our new Block Learning Mode will provide our students with a better-paced learning mode leading to higher rates of success, satisfaction, and retention.

  1. Access to contemporary physical and digital resources for all courses of study.

Our Digital Enterprise strategy and next-generation information systems will evolve to support technology-rich learning approaches anywhere at any time, and we will provide contemporary digital tech to all learners, encompassing relevant e-texts and e-links to online learning resources, including the hardware and software required for their programme of study.

  1. Lifelong learning opportunities and personalised end-to-end student support.

We will offer our students career support for life, with students becoming part of Aston for Life, which is a thriving community that offers a unique portfolio of personal and professional development and networking opportunities, insights and support that are essential for work and life, both during study and beyond. We will develop a new Student Services in the Cloud platform (a virtual Student Services Hub) that provides end-to-end engagement and support for our students.

Through our commitment to building graduate outcomes for work and life, learners are encouraged and supported to network and build collaborations within the university and externally, in support of lifelong learning development and greater adaptability to the future of work in a changing world.

Our university is filled with incredible students with inspiring stories of resourcefulness and resilience, and one of those many students is Sophie.

 

“You must believe in yourself. If you do, then you are the winner”

Sophie’s journey to Aston, where she is one of our first cohort of Nursing students, has certainly not been easy. ‘I’m a fighter. I’ve had to be.’

Growing up in Russia, she loved school and sports. ‘I loved to study, to learn. I was a junior martial arts champion, I got the best grades in school. I had big dreams to be an astronaut and an Olympian.’

All of that changed when, at the age of 12, she was taken out of education. ‘I lived in a region with a very patriarchal culture, where girls were expected to grow into housewives.’ As soon as she turned 15, Sophie was forced to marry. Within the marriage she endured a lot of inequality and violence. Soon she had two children and felt heartbroken about their future ‘I tried to stay strong; I was dreaming about freedom to keep me going’

After many years, Sophie managed to move to the UK with her children ‘I didn’t speak English, I had two children to look after but it was first time I felt free!’

‘It’s been five years since we moved, during these years we have moved so many times. Hostels, rented accommodation, refuges, hotels.’ A safe place to stay was just the start for her though. ‘I had to think of the future.’

Having primary school as her highest level of education, she had to start from scratch in a foreign language. ‘I was learning English whilst doing my GCSEs and A levels, all in this new language during Covid! But after so many years, as someone who dreamed of going to school, I was desperate for education. For some reason I always believed in myself and always proved it with actions. If you believe and act on your beliefs then you are the winner.’ With the basics under her belt, she looked further ahead. ‘I am a caring person, a compassionate person. Nursing seemed the best path to follow. I wanted to make the UK proud of me.’

Were there doubts? ‘I was scared right up until I started the course. I thought “will I be able to support my children and learn at the same time?”  But our course leader and all the lecturers are incredible and so supportive, and now the scholarship will help financially too. I am so happy I chose Aston and very grateful to those who help. I believe it all starts from you. Challenges in life should never make you doubt yourself. Instead, embrace your power!’

Looking back, how does she feel about the journey to get here? ‘I wish I could tell younger me that everything is possible. I would say “Promise me, you won’t ever give up!”’

Our civic duty

Engaged University: Our Civic Duty

At Aston, we are a proudly civic University, and our regional and civic engagement aligns with our core mission to collaborate and co-produce mutually beneficial activities with the people who live, work and study in the West Midlands. We’re committed to engagement, performance, and our communities in the Midlands and beyond.

A third of our students come from Birmingham, and half come from the wider West Midlands. We inspire school leavers to consider a University education and support them with varied routes to achieve that, with Open Days or access to University through alternative means, including Institute of Technology and Foundation Year or Degree Apprenticeship. 40% of our students work locally once they graduate, helping to reduce skills gaps in the region. Our outward-looking approach puts the needs of the regional economy and our student body first.

We deliver economic growth, productivity enhancement and social impact through five key themes:

Research and knowledge transfer

  • We collaborate closely with companies and public sector organisations to pursue new knowledge transfer projects that support and encourage all forms of innovation.

Degree apprenticeships and work-based learning

  • One of the UK’s leading providers, our degree apprenticeships and work-based learning initiatives are specially designed to fill skill gaps in business and industry.

Employability and entrepreneurship

  • We value independent thinking and entrepreneurship, with our students well-prepared for the world of business and rank highly for employability.

Regional and civic engagement

  • Our regional and civic engagement aligns with our core mission: to collaborate and co-produce mutually beneficial activities with the people who live, work and study in the West Midlands.

Business engagement

  • We provide innovative services for new businesses, Small and Medium-sized Enterprises (SMEs) and large companies through our dedicated business support programmes focusing on leadership, innovation, and growth.
  • The University has a long-term partnership with Aston Villa Football Club as its official UK University partner.
  • Villa Vision raises awareness of the importance of eye health to children in schools and individuals in local communities. This is a project between the Aston Villa Foundation, Aston University’s School of Optometry and optical lens supplier, Essilor Vision for Life.
  • Aston University was an Official University of the Birmingham 2022 Commonwealth Games. More than 13,000 volunteers helped to organise, run, and manage this event including students and staff from Aston University.

The role

Academic Registrar (AQ2597)

Apply now

This role will attract a candidate with the skills to lead a large, vibrant Academic Registry of talented people, evolving processes and systems. Our expert central service is significantly expanding to deliver a seamless student journey from enrolment to graduation. The Academic Registrar will drive the work of a large academic infrastructure, offering a business partnering model in harmony with three distinct Colleges. Key to your success will be a commitment to a customer-focussed and digitally led set of service which is ready for changes in student or sector demand. The Academic Registry will work in concert with a reimagined Student Solutions Centre, and its Director of Student Services. Both will report to and receive strategic support from the Chief Student Officer (CSO). Ultimately you will have the agility to work in a positive, collaborative and creative manner.

MAIN DUTIES AND RESPONSIBILITIES

  • To embed ongoing development and transformation of a centralised Academic Registry which delivers efficient and effective services and supports omni-channel delivery:
    • student records, student funding, student conduct (complaint/appeals/discipline), timetabling, visa compliance, programme operations, examinations & assessments, graduation and awards.
  • To ensure that the people management requirements of this senior leader role are fulfilled to the highest standard: encouraging the recruitment, performance and retention of high-quality colleagues.
  • To manage the Academic Registry budget maximising value for money and return on investment.
  • To develop effective partnerships with other senior leaders and colleagues to ensure that the Academic Registry supports the effective operation of all University functions and maximise the student experience. As such you will be a key member of the Education and Student Experience Leadership group.
  • To lead on the development of strategic plans aligned to the 2030 strategy and to provide a sector leading student experience, responsive to students’ expectations and in line with the creation of a seamless student journey.
  • To be responsible for the administrative frameworks in the university ensuring regulatory compliance where appropriate.
  • To ensure that all aspects of in the Academic Registry teams’ work are anticipated, planned and fully fit for purpose. Hold an aspiration for the highest quality service delivery, sector ‘firsts’ and best practice.
  • To maintain and develop strong working relations with Aston Student Union and elected representatives of the student body.
  • To ensure the teams provide and maintain a high standard of service provision in accordance with the University’s 2030 strategy and of policies from external agencies as appropriate.
  • To work closely with the UKVI Licence Holder for the university to ensure that Aston University is fully UKVI Compliant, and that they receive regular reports and information about any potential risks to our licence.
  • To be responsible for setting the quality standards of service for the Academic Registry and support the development and implementation of standards for the department.
  • To ensure that all areas within Academic Registry meet the necessary statutory requirements and are quality ensured to support compliance with bodies such as OfS, OIAHE, SLC, UKVI.
  • To support and promote the work of the team by contributing to and maintaining the cohesive student support environment that our students expect and deserve in order to enhance the student experience at the University.
  • To work collaboratively with colleagues from across the Student Life division and the wider University community ensuring consistency of administrative practice and compliance.
  • To be responsible for developing strategic and operational reports and analysis to inform and influence University wide decision making.
  • To ensure uninterrupted provision of services across the Division in the case of staff absences or during peak periods of demand.
  • To ensure that the teams are compliant and up to date with relevant legislation such as Data Protection, Equal Opportunities and Counter Terrorism and Security.
  • To represent the Academic Registry and University at Regional and National forums and networks as appropriate, disseminating knowledge and modelling the benefits of sector-wide networks.
  • To comply with the University Health and Safety and sustainability policies and agenda.

 

PERSON SPECIFICATION

All of the following criteria is considered essential.

Education/Qualifications – assessed by application form

  • Qualified to a minimum of first degree level or equivalent work experience.

Experience – assessed by application form and interview

  • Substantial team leadership and management experience at a senior level across multi-disciplinary teams.
  • Substantial experience of managing registry or related services in a Higher Education environment and delivering improvements and efficiencies, leading and delivering operational change.
  • Thorough knowledge of the Higher Education regulatory environment with a breadth experience of understanding and interpreting legislation, regulations and guidance.
  • Experience of working in a matrix organisational structure with influencing skills and the ability to work collaboratively to deliver transformation in student administration.
  • Experience of working in, and specifically addressing the needs of a diverse student population.

Aptitudes and Skills

Assessed by application form and interview:

  • Reliable and resilient; able to cope with and absorb pressure.
  • The ability to influence, negotiate and change mindsets.
  • Effective leadership skills including sensitive leadership and the ability to inspire.
  • A proven aptitude for high standards of service delivery both operationally and strategically and an understanding of the student perspective.
  • Strong analytical and problem-solving skills with the ability to apply skills and knowledge creatively in new contexts and to think beyond traditional solutions.

Assessed by interview and presentation:

  • A high standard of written and spoken English, with the ability to produce clear and concise reports and presentations.

Assessed by interview:

  • A self-confident, reliable, enthusiastic and dependable approach to work both collaboratively, as a member of a team, and on their own initiative.
  • Excellent interpersonal skills, including the ability to communicate confidently and effectively with a broad range of people and clients from a wide variety of backgrounds.

Assessed by application form:

  • Experience of managing teams applying an organisational wide student records system such as SITS.

Training and development – assessed by application form

  • A demonstrable focus on personal development, with evidence of engagement with both engage sector representational bodies.

All of the following criteria are desirable.

Education/Qualifications – assessed by application form

  • A postgraduate qualification.
  • Evidence of continuing professional development.

Experience – assessed by application form

  • Experience in data collection and analysis.
  • Budget management of significant pay and non pay budgets.
  • Management of events such as enrolment, graduation or similar.

Terms of appointment

The size and scope of the university means that the opportunities on offer are as diverse as the people who work here. From a generous annual leave scheme, gym membership and flexible working to opportunities to volunteer in the community, there is something for everyone. For more information please visit the benefit pages on our website: https://www.aston.ac.uk/staff-public/hr/Benefits-and-Rewards

Cycle-to-work scheme
Cycle-to-Work is open to all employees. Through our salary conversion scheme, we’ll make a bicycle available to you for commuting – alongside safety equipment, free of income tax and national insurance.

Employee travel pass scheme
The University has an affiliation to Company Travelwise in Birmingham and an on-going commitment to green transport. As a result, annual travel passes purchased under the Employee Travel Pass Scheme will be available at a discounted price.

Car park scheme
Under the Flexible Benefits Scheme, instead of the car park charges being collected from your net pay, you can exchange an amount of gross salary that is equivalent to the charge. As a result, you will pay less National Insurance, thereby reducing the cost of car park charges.

Low emission car lease scheme
The new Low Emission Car Lease Scheme offers you the opportunity of a new car, benefiting from corporate discounts and savings on Income Tax and National Insurance Contributions. The car scheme will only offer cars with low CO2 emissions (120g/km or less).

Computer share childcare vouchers
The University recognises that employees with children often require flexible pre-school and out-of school childcare in a convenient location. Childcare vouchers allow you to choose your own childcare provider, reduce your childcare costs and help you achieve the work/life balance you need.

Aston gym memberships
The Sir Doug Ellis Woodcock Sports Centre is a fantastic onsite staff facility. Permanent members of staff can choose to pay their membership fee via their monthly/weekly salary or in a one-off lump sum payment. Non-permanent staff can still get Aston staff prices but must pay for the membership in one lump sum.

Charitable giving
We have been looking at ways of promoting charitable giving through the payroll and of providing the most effective way of making tax savings on donations.
There are two ways you can do it:

  • Give As You Earn (GAYE) – A way of making donations to a charity of your choice and receiving immediate tax relief.
  • Flexible Benefits Scheme – Salary conversion for donations to Aston University to support students.

Citysave Credit Union
Having a regular savings plan means building up a fund of money towards Christmas, a holiday or just for a rainy day. Having it come directly out of your salary means saving has never been easier. In addition, surplus profits the credit union makes are returned to our members in the form of a yearly dividend. Citysave is covered by the FSCS, so your savings up to £75,000 are secure.

Cinema Society Club
You can register with the Cinema Society Club to receive up to 40% off tickets.

Will Writing Service
Aston University has teamed up with Dunham McCarthy, Estate Planning & Will Specialists, to offer Aston employees and their families a free will writing service.

Conference Aston
All staff receive a 15% discount when dining at Conference Aston.

Annual Leave
The annual bookable leave entitlement is 31 days. In addition to the above bookable leave entitlement, a minimum of 13 additional days holiday per year is given as specified Bank and University holidays, the dates of which are circulated annually and are published on the University’s website. Part-time staff are entitled to the same amount of annual leave, including Bank and University Holidays, as full-time staff, on a pro-rata basis to the hours that they work.

Pension
If you are a regularly employed member of staff, you will be enrolled into a pension scheme, the exact scheme will depend upon the grade of the post. Further information is available on our website: Here is the link to the Benefits and Reward page https://www.aston.ac.uk/staff-public/hr/Benefits-and-Rewards

Recognition Vouchers
We designed this scheme to provide managers with the flexibility and autonomy to recognise individuals or whole teams ‘in the moment’ by awarding them with e-vouchers. Typically e-vouchers are given for going above and beyond normal expectations of a job or role: completion of a project, innovative idea or process/product improvement that has had a positive impact for the university, students, staff or the wider community; excellent customer feedback; citizenship where an individual has gone out of their way to help others.

Personal/Professional Development
To equip you with all the skills you need, we offer a comprehensive range of learning and development programmes. Whatever your role and ambitions, we will support you to build your skills set and be your best at work. As well as training, we offer an induction programme for all our new starters. This induction will give you a basic overview of our organisation, along with the chance to meet colleagues from across the University.

Employee Assistance Programme
Open to all staff, the service offers confidential support for a variety of issues such as managing money; having a family; moving house; personal life; retirement; work life; returning to work after a break; family crises; personal crises; healthy choices; illness. Services are available 24/7, 365 days a year.

Relocation Support
Subject to the conditions of the University’s relocation policy, we provide assistance to new employees who have to relocate to take up a position. This policy applies to staff appointed to a position at grade 7 (salary point 25) or above on an open-ended contract or to a fixed term position of two years or more, and who have to relocate their place of residence in order to take up the appointment. Positions which are externally funded fall outside of this policy.

Employment of Ex-Offenders
Under the Rehabilitation of Offenders Act 1974, a person with a criminal record is not required to disclose any spent convictions unless the positions they applying for is listed an exception under the act.

Eligibility to work in the UK
New immigration system for EU/EEA and Swiss Nationals who were not resident in the UK before 31 December 2020.
A new immigration system has been introduced for people arriving in the UK from EEA countries with effect from 1 January 2021. In addition to those who have always required a visa, EU citizens moving to the UK to work will need to get a visa in advance. You can find more information on the following website. Candidates should check their eligibility to enter or remain in the UK in advance of making any job application via the UKVI website: https://www.gov.uk/browse/visas-immigration/work-visas.

Before applying you should ensure that you meet the requirements, including meeting the English Language requirements. If you do not meet the eligibility criteria, any application for a work visa would be unsuccessful.

If you require a visa to work in the UK the most common types of visa are
Skilled Worker Visa: https://www.gov.uk/skilled-worker-visa and Global Talent Visa. If you are a leader or potential leader in one of the following fields you may be eligible to apply for a Global Talent Visa:

  • Academia or Research
  • Arts and Culture
  • Digital Technology

Please click the following link for further information and to check your eligibility for this visa: https://www.gov.uk/global-talent.

Equal Opportunities
Aston University promotes equality and diversity in all aspects of its work. We aim to ensure, through our admissions policies for students, and our staff recruitment and selection processes that we encourage applications from all groups represented in the wider community at a local, national and international level.

The University will endeavour not to discriminate unfairly or illegally, directly or indirectly, against student or potential students, staff or potential staff. This commitment applies to all functions of the University and to any stage of an individual’s career.

An Equal Opportunities Monitoring Form is included within the application form. Data you provide on the Equal Opportunities Monitoring Form will be included in a general database, for statistical monitoring purposes, enabling the University to monitor the effectiveness of its Policy, Codes of Practice and Guidelines on Equal Opportunities in Employment. Individuals will not be identified by name.

Data Protection
Your personal data will be processed in compliance with the Data Protection Act 2018 and the General Data Protection Regulation ((EU) 2016/679) (“GDPR”). The University’s Data Protection Policy and Privacy Notices, including the Job Applicant Privacy Notice can be found at https://www2.aston.ac.uk/data-protection.

Your application will only be used to inform the selection process, unless you are successful, in which case it will form the basis of your personal record with the University which will be stored in manual and/or electronic files. Information in statistical form on present and former employees is given to appropriate outside bodies.

Full details of our terms and conditions of service and associated policies and procedures are available online: https://www2.aston.ac.uk/staff-public/hr/policies.

How to apply

Anderson Quigley is acting as an advisor to the University, an executive search process is being carried out by Anderson Quigley in addition to the public advertisement.

The closing date for applications is noon on Tuesday 10 September 2024.

Applications should consist of:

  • A full CV.
  • A cover letter (maximum of two pages) outlining your motivations for the role and how you meet the essential criteria of the person specification.
  • Please include details of two referees in either your CV or covering letter, though please note that we will not approach your referees without your prior consent and only should you be shortlisted.

Should you wish to discuss the role in strict confidence, please contact Kiersten Avery at kiersten.avery@andersonquigley.com or +44 (0)7510 384 735 or Aino Betts at aino.betts@andersonquigley.com or +44 (0)7743 934 723.

Final Panel Interviews will be held at Aston University w/c 21st October 2024.

Timetable

Longlisting Friday 20 September
Preliminary Interviews with Anderson Quigley Monday 23 September - Thursday 3 October
Shortlisting Monday 14 October
Final Panel Interviews Friday 1 November