Appointment of the Chief People Officer

Lancaster University

Welcome

Thank you for taking an interest in this critical role for Lancaster University.  At a time of significant transformation and as a key member of a senior leadership team steering a values-driven and ambitious institution, the Chief People Officer will provide strategic leadership and direction on people, organisational development and transformation matters across the University.

In a University where the staff experience is a fundamental institutional KPI, the Chief People Officer will work closely with the University’s broader executive team, ensuring that appropriate systems, people policies and processes are established which enable the University to meet its strategic goals..

As a valued member of the Professional Services Executive Group, our CPO will oversee critical units spanning the full range of people-related issues, including  Human Resources, Organisational Development, EDI, Education Development, Payroll, and Health and Safety. As the leader of this large directorate you will play a pivotal role in shaping an outstanding team that are user-focused and trusted deliverers of a high-class service who put customer care at the heart of service delivery.

We are looking for a visionary leader with outstanding interpersonal skills and a proven track record of influencing and collaborating with high-calibre, intellectually driven colleagues. While experience in higher education is advantageous, we welcome candidates from related sectors who can demonstrate experience of delivering significant, organisational wide change management and fundamental shifts in delivery models.

You will be joining a highly experienced, committed, and dynamic team of University leaders and more broadly, a vibrant, inspiring and supportive culture. Despite sector headwinds, Lancaster is in an era of dynamic growth and renewal and our CPO will work alongside senior leadership to shape the future direction of the University.

Thank you for your interest and I look forward to reading your application.

Nicola Owen
Deputy Chief Executive (Operations)

The University

With our beautiful, green main campus in Northwest England and our five global teaching partnerships across three continents, Lancaster University offers rich educational and social experiences to more than 29,000 students worldwide.

Lancaster University is considered among the best in the UK; we’re consistently placed in the top 15 in major UK league tables. We also rank highly in international league tables such as the QS World Rankings. In the most recent Research Excellence Framework (REF) 2021, 91% of Lancaster’s research was rated ‘world-leading’ or ‘internationally excellent’.

As well as being a global leader in transnational education, Lancaster University’s esteemed academic reputation is evidenced by the numerous international research partnerships we are involved in, and the influence and impact our academics have on delivering innovative solutions to the world’s ever-changing issues.

Our purpose is to advance knowledge, wisdom and understanding through the excellence of our teaching and research. By engaging with others, we aim to use our collective intellectual and wider capabilities as a force for good and create positive economic, cultural, societal and environmental change.

Our vision and values

Our vision is to be a university that is globally significant – a sector leader and innovator that delivers the highest quality research and teaching, and that engages locally, nationally, and internationally on the issues and debates of the day and future.

We are driven by our values:

  • We respect each other by being open and fair and promoting diversity.
  • We build strong communities by working effectively together in a supportive way.
  • We create positive change by being ambitious in our learning, expertise and action.

Working alongside the senior leadership team, the Director will ensure our new strategy for 2026 onwards upholds our reputation of quality, professionalism and effectiveness.

Teaching and learning

We welcome students and colleagues from over 170 countries worldwide. The rich diversity they provide not only brings huge benefits educationally, but it also enhances everyone’s experiences of living in an increasingly global society.

Lancaster University has been awarded a gold rating for teaching excellence in the Teaching Excellence Framework (TEF) 2023. Lancaster is working at the forefront of digital transformation in Higher Education (HE). developing innovative technology and resources that will revolutionise the ways our students learn. We are among the top universities in the UK for academic support and providing access to first class learning resources, according to students responding to the National Student Survey (NSS) 2023. Both, combined with the fact we are one of the top 30 most targeted universities by the UK’s top graduate employers according to The Graduate Market in 2024 report, illustrate why we are so well regarded as a learning institution.

  • Top 10 in The Complete University Guide 2025
  • 11th in The Guardian University Guide 2025
  • 12th in The Times and Sunday Times Good University Guide 2025
  • 141st out of 1,503 universities around the world in the QS World University Rankings 2025.

Research

Lancaster is a research-intensive university. Our results in the Research Excellence Framework (REF) 2021 confirm our position in delivering world-quality research:

  • 91% of our research is independently rated ‘internationally excellent’ or ‘world leading’, including 46% rated in the highest category of 4*.
  • 99% of Lancaster’s overall research environment is rated world-leading or internationally excellent. This includes areas such as research support, training, and facilities.
  • Since the last REF was completed in 2014, Lancaster has doubled its grant capture. We have also grown in scale, with more than 50% more staff who submitted than in 2014.

Our researchers enjoy working in a high-quality environment where they can collaborate with some of the best experts from across the UK and the world. The value we place on diversity at the University is demonstrated by our interdisciplinary approach to research which is fundamental in driving innovation.

The University continues to break new ground in understanding and tackling the medical, social, technical, and environmental issues in the world today. We are at the forefront of work in the data and cyber security field. Our new £19m Security and Protection Science initiative will help build on the University’s credentials as a world leader in this area. Lancaster is one of only a handful of universities in the UK whose education, research and training is recognised by the National Cyber Security Centre.

Sustainability

Our commitments on the climate emergency are leading the way; Lancaster University is one of the highest producers of renewable energy out of all UK Universities according to the Uswitch Renewable University Report 2020. Since 2005, we’ve reduced our electricity and heating emissions by 50% and we’re investing a further £57 million to decarbonise the Lancaster campus to deliver our commitment to becoming carbon neutral by 2035.

Beyond that, we are committed to embedding sustainability into all areas of University life to deliver on the broader UN Sustainable Development Goals. We have achieved recognition with:

  • Gold rating for Environmental Impact as part of the QS World University Rankings 2022
  • Joint 16th in the UK and joint 44th in the world in the QS World University Rankings: Sustainability 2024
  • Joint 1st in the world for sustainability governance in the QS World University Rankings: Sustainability 2024

Lancaster, as a civic university, has a firm commitment to our city and region and we are proud to be part of the team that is bringing the Eden Project to Morecambe and developing the Morecambe Bay Curriculum – a unique community-created curriculum, designed to equip children and young people with the skills to look after themselves and the planet.

Our people

Lancaster’s success depends on talented, creative, and committed people who work hard to make this University so special and distinctive. Our vision for the future is to be a sustainable and an academically excellent institution recognised as one of the leading universities in the world. You will be joining a university which is among the best on any objective measure, but also modern, forward thinking and quick and nimble in adopting the latest developments in teaching and research.

We have a range of staff networks available for our employees and more information on these can be found here.

Lancaster University is committed to attracting, developing and retaining the best staff, celebrating equality and diversity, and recognising how all staff contribute to and enhance the overall success of the University. Our People and Culture Plan clearly articulates that the core strength of the University is our people, this can be viewed here.

About Lancaster

The City of Lancaster has a long and diverse history, having gained its first charter in 1193. In the heart of the city centre lies a 12th-century castle – one of the best preserved in Great Britain – which dominates the hill above the River Lune.

Lancaster is small enough to explore on foot, but big enough to keep you entertained all day. It offers excellent shopping, cinemas, theatres, and restaurants, with many well-preserved older buildings. The area is also well served with state, private, faith and Steiner schools. Lancaster’s live music venues are home to regular guitar, electronic, folk, classical and jazz gigs. Fans of independent film and theatre have the choice of the city centre Dukes Theatre and Cinema, Grand Theatre, Vue multiplex cinema, in addition to the University’s own Nuffield Theatre and LU Cinema. Venues also regularly play host to major comedy and theatrical tours too. With a number of galleries and museums located in the city, there is plenty for lovers of the arts to get their teeth into.

Lancaster itself is situated in a delightful part of Northwest England. The rural landscape is superb, with the Lakeland fells in full view across the expanse of Morecambe Bay. The River Lune runs along the edge of the Forest of Bowland, an area of outstanding natural beauty, past many villages, into Lancaster and to the sea.

There are two National Parks, the Lake District and the Yorkshire Dales, which are within a 30-minute drive. Lancaster is just over two hours by fast train to London and it is less than one hour to Manchester Airport, which offers direct flights to most European capitals, the Middle East, North America and the Far East.

Lancaster, and the local surrounding area, offers a unique combination of city, coast and countryside. There is an excellent choice of housing within easy commuting distance from Lancaster with areas such as the Lake District, Preston and Morecambe offering a range of housing options, from rural to city living. Housing is varied (from old townhouses to barn conversions and new builds) and is competitively priced, especially against similar properties in Southeast England. The University offers allowances for staff who have to move to join us.

The role

Chief People Officer (AQ2987)

Apply now

Job Title: Chief People Officer
Division: People and Organisational Effectiveness
Directly responsible to: Deputy Chief Executive (Operations) and Secretary
Supervisory responsibility for: Deputy Directors and Associate Directors covering: HR Service Delivery and Operations (including payroll and pensions); Educational Development; EDI; Health, Safety and Wellbeing; Organisational and Professional Development

Internal Relationships

  • Vice-Chancellor and the broader University senior team in delivering strategic People, OD and transformation activities and other projects the role holder has been assigned to lead on.
  • Deputy Chief Executive (Operations) and Secretary for line management of the role, on strategic activities for professional staff and as a member of the Professional Services Executive Group.
  • The Deputy Vice-Chancellor, who has strategic portfolio responsibility for (among other things) “LU Futures” (a portfolio of university transformation programmes and projects) and the University’s EDI agenda and chairs the Equality, Diversity and Inclusion Committee of which this role holder is a member and Deputy Chair.
  • The University Executive Board and its members.
  • The Professional Services Executive Group and its members.
  • Council and Senate.
  • Executive Deans, Heads of Departments and other senior managers to effectively implement HR policy and procedure, workforce planning and organisational development.
  • Campus trade union representatives for negotiation and consultation.
  • Chairs of University Committees – Finance and General Purposes; Council, Remuneration, Strategic Reward and Council Safety Health and Wellbeing Committee – all of which are University Council lay members.
  • Senior Lancaster University Student Union officers on student employment-related issues.
  • International partners – facilitating any required international HR support.

External Relationships

  • Senior officials within key funders and regulators; e.g. OfS, UKRI, government departments and agencies.
  • Sector bodies including UUK, UCEA, Employers Pension Forum of USS, UHR and Professional networks.
  • Trade union regional and national representatives.
  • HR service suppliers.
  • Professional legal advisors on a regular basis.

Job Purpose:

With staff experience a core university KPI and at a time of significant transformation for the University, the Chief People Officer (CPO) is a crucially important, strategic role.

Our CPO provides strategic influence and direction on people, organisational development and key transformation matters across the University. They will lead the development of strategic initiatives that add value to the staff experience and improve organisational effectiveness.

The role will work closely with the University’s executive, to enable the University to meet its strategic goals including the ongoing development of the University’s People and Culture Plan, ensuring alignment with the wider University’s new strategy.

As a key member of the University’s broader executive team and member of the Professional Services Executive Group, Deputy Chair of the EDI Committee, and working closely with key Council committees (including Remuneration, Strategic Reward, Finance and General Purposes Committees and Council directly) you will play a central role in enabling the implementation of current and future University Strategies and in upholding and displaying the institution’s values.

Responsibilities:

  • Provide strategic direction and leadership on human resource, organisational development, change management and transformation issues for the University as a whole.
  • Leadership of the University’s People and Culture Plan and its implementation across the University in support of the University’s current and future strategic goals.
  • Accountable to the Council (via Renumeration and Strategic Reward Committees) for the development and implementation of effective senior management pay, conditions and benefits.
  • Support the University in achieving its desired shape, size and workforce profile, through the application of sophisticated resource transformation and workforce planning techniques.
  • Development of effective policies and processes to support academic development e.g including PDR and performance mechanisms, research related issues such as safeguarding, research integrity.
  • Accountable for the direction and management of effective People and Organisational Effectiveness services, policies, and procedures across the University.
  • Accountable, in conjunction with the Finance Director, and in consultation with Council, for the ongoing development of the University’s pension strategy and supporting policies and procedures.
  • Responsible for the provision of effective development programmes to enable academic staff to perform effectively and support the career and personal development of research and professional services staff across the University.
  • Supporting the PVC Global with Lancaster’s existing and future international footprint.
  • Put in place and maintain effective Reward Strategies, Performance Management, Promotions, Succession and Career Development activities to provide clear career structures and appropriate talent to the organisation
  • Lead on and/or contribute to strategic reviews and organisational. development initiatives which underpins the University’s current and future strategies.
  • Accountable to the Council Safety, Health and Wellbeing Committee for implementing safe working practices, effective employee health management and safety governance mechanisms across the University, and for evolving the health and safety function in line with the University strategy and associated size of the university.
  • Overall responsibility for the delivery of a full suite of professional and academic development programmes and a focus on the continuous refreshment of skills and capabilities in innovative teaching and learning.
  • Responsible for providing accurate and legally compliant payroll and pensions services to all University staff.
  • Establishing effective industrial relations mechanisms (both formal and informal) for consultation, negotiation and partnership working with the trade unions.
  • Play a leading role in shaping the approach, policy and contractual processes to reflect changes in working practices required in relation to external context and University strategy.
  • Accountable for overseeing the design and operation of regular staff surveys and other engagement tools and in developing organisational development plans/interventions that strive to bring about further improvements in staff engagement and/or cultural changes.
  • To play a central role, in conjunction with the Deputy CEO (Operations) and Secretary and other Divisional Directors, in forward planning and strategy development of the Professional Services and wider University.
  • To play a leading role in ensuring the University’s values translate into our people practices and behaviours, through integrating the values into our recruitment, reward and recognition and development practices.

 

PERSON SPECIFICATION

Qualifications, knowledge skills and experience required:

  • Education to equivalency of degree or higher degree and professional qualification (CIPD).
  • A strong technical foundation with experience and high-level understanding of HR in both strategic and operational delivery, combined with significant intellectual and professional credibility based on a successful HR career.
  • Extensive experience of leading transformational HR delivery and strategic change in large scale, complex environments.
  • Excellent communications skills, with a proven track record of influencing and building collaborative relationships and partnerships with a wide range of internal and external stakeholders.
  • Experience of shaping outstanding teams that are user-focused and trusted deliverers of a high-class service who put customer care at the heart of service delivery.
  • Ability to innovate and/or encourage innovative approaches to catalyse organisational change.
  • Empathy with the educational and research objectives of higher education and the ability to form excellent working relationships with academics and researchers.
  • Strong analysis and problem-solving skills and evidence of effective decision making in complex and ambiguous scenarios.
  • Good knowledge of employment and Health and Safety legislation and its practical application to the work environment.
  • Strong influencing, negotiation and diplomatic skills, including significant experience of negotiating with a number of trade unions.

Terms of appointment

Lancaster, offering a highly competitive reward package and is part of a well-developed framework that allows reward progression.

  • Salary – Lancaster is committed to offering competitive and equitable remuneration across senior roles, the salary will be negotiated with the successful candidate.
  • Pension – For this role the University offers the opportunity to join the Universities Superannuation Scheme (USS).
  • Relocation – For those relocating nationally or internationally a generous relocation package is available.
  • Discounts and perks – As an employee you can take advantage of our sports centre membership deal on campus, retail discounts in Lancaster city and 300+ brands online, home technology, childcare, medical and dental insurance, free streaming services, loans towards professional development and membership fees and free and confidential emergency, wellbeing, financial, legal and counselling support for you and your family.
  • Flexible and hybrid working – We understand that everyone’s lifestyle and personal commitments are not the same so, where possible, we support our staff to find the best solution for a happy employee who can deliver great work.
  • Annual leave – The standard University leave year currently runs from 1 October to 30 September. The entitlement for a full year is 39 days (pro rata for part time staff). This is made up of 25 days holiday plus 8 bank holidays plus 6 University closure days. Your line manager must agree the timing of all holidays in advance. You can also request to buy an additional two weeks’ holiday each year. As a compassionate employer we also offer paid special leave to help you cope with family emergencies.
  • Travel – We encourage more environmentally friendly transport to work. We also offer discounts and opportunities to purchase bicycles or electric/hybrid cars, and season ticket loans to spread the cost of commuting.
  • Be yourself – Enjoy being part of a staff community of over 4,000 people from different backgrounds, interests, faiths, and lifestyles. We have numerous staff networks, events, and facilities to help you find friends and settle in.
  • Career development – With a wide range of jobs at all levels, and collaborations with partners in our global community, there’s lots of opportunity for you to develop your career with us. Our performance and career development programmes will help you to make the most of your skills, qualifications and contacts. We have a well-established promotions system for academics.
  • Make a difference – Be a part of a team that wants to make a positive impact in the world, from the wellbeing of our students and local community, to the future of our planet. We believe everyone at Lancaster University has a part to play in delivering positive change. Find out more about our award-winning sustainability actions here.
  • Rewarding great work – Any staff member, whatever their role, can be recognised and rewarded for making an outstanding contribution to the University’s work with our staff awards, long service awards schemes and pay progression. An adapted package of benefits may apply to employees not based in the UK.

How to apply & Timetable

Anderson Quigley is acting as an advisor to Lancaster University. An executive search process is being carried out by Anderson Quigley in addition to the public advertisement.

The closing date for applications is noon on Thursday 2 January 2025.

Applications should consist of:

  • A full CV.
  • A covering letter outlining your motivation to apply for this role, your relevant experience and how you meet the criteria of the person specification.
  • Please include details of two referees on your CV, though please note that we will not approach your referees without your prior consent and only should you be shortlisted.

Should you wish to discuss the role in strict confidence, please contact Ed Pritchard on ed.pritchard@andersonquigley.com or +44 (0)7980 817 927 or Alicja Janowska on alicja.janowska@andersonquigley.com or +44 (0)7743 927 783.

Timetable

Closing date for applications Thursday 2 January 2025
Preliminary interviews with AQ w/c 6 & 13 January 2025
Orientation day for shortlisted candidates Wednesday 5 February 2025
Panel interviews Monday 10 February 2025

EDI and Recruitment Statement

Equality, Diversity & Inclusion

Our employee community across the UK and the world comprises people from 85 nationalities. They practise different faiths, have different lifestyles and are at different stages in their lives. It is this mixture of life experience that adds diversity of thought and approach to make Lancaster University a force for good.

We are committed to creating an environment where everyone can feel welcome, thrive and fulfil their potential. Our equality, diversity and inclusion leaders are involved with everything from policy creation to celebratory events to help us be a fairer and more inclusive employer.

Recruitment Statement

We want to provide full information to you at an early stage to enable you to make an informed decision as to whether you are committed to pursuing this position and to outline the University’s expectations of all candidates taking part in our recruitment process.

Once you have reviewed the information below, and in fairness to everyone concerned, we would ask that you give serious consideration to proceeding further with this process if you think you may not accept the position should it be offered to you.

The role will be located in Lancaster and there is a requirement that the successful candidates will reside within commuting distance of the Lancaster University’s Lancaster campus.

If this might involve a relocation for you, it is of course important that candidates consider how the move might affect anyone who may accompany you (for example, early consideration may need to be given to local schooling, housing and other employment opportunities where other family members are involved as early as possible).

We will support you as much as possible with this and are happy to discuss any concerns you may have. We would ask you to agree to undertaking a positive, open, and transparent dialogue with us throughout the recruitment process, raising questions and any concerns as early as possible.

Lancaster University engages in a variety of domestic and international benchmarking exercises to ensure we are extremely competitive in the levels of reward and recognition we provide; therefore, we are confident that any offer made will be strong and competitive. If you are happy to continue in your application for the position in light of the above expectations, we would very much look forward to hearing from you.